AZRUL BIN MUSA
Admin Executives
Pasir Gudang
Summary
Skilled professional with a strong technical background, dedicated to delivering exceptional customer service. Driven by the opportunity to apply and enhance knowledge in a challenging and motivating work environment. Committed to providing a professional experience, strives to utilize technical skills to their fullest potential.
Overview
20
20
years of professional experience
Work History
Admin Executives Cum Trainer
Merit Skills Academy
07.2024 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached trainees on best practices, providing constructive feedback to support their professional growth.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Doing marketing, recruiting, registering and teaching for IT Course
IT Engineer
Serasi Solution Sdn Bhd
1 2014 - 1 2015
- Completing government tenders
- Supervise any IT project given.
Technical Engineer
Synchroweb Technology Sdn Bhd
1 2011 - 1 2013
- Create, Maintain & Troubleshoot Wifi for Food & Beverage Franchise all over Peninsular Malaysia such as Coffeebean, Kenny Rogers, Station 21 etc.
- Installation and setup of Wireless equipment to hotel franchise in peninsular Malaysia.
System Engineer
Heritage Intenatinal Sdn Bhd
01.2013 - 01.2014
- Maintain & Troubleshoot Application server, Email Server, Data Server, CPU.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
IT Technician
OSI Technology Sdn Bhd
01.2009 - 01.2011
- Handling all IT Instruments in Jimah HQ and power plant
- Monitoring network activity and giving advice regarding any IT matters.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Technician
MIM Technology Sdn Bhd
01.2005 - 08.2006
- Set up PCs for cyber cafe
- Maintained PCs and networks
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
Education
SKM Tahap 3 Operasi Sistem Komputer - IT
Merit Skills Academy
Johor Bahru, Johor, Malaysia 04.2001 -
CompTIA IT Fundamental ITF+ - IT
Merit Skills Academy
Johor Bahru, Johor, Malaysia 04.2001 -
Microsoft Certified IT Professional - IT
OSI Technology Sdn Bhd
Shah Alam, Selangor, Malaysia 04.2001 -
Diploma Of Information Technology - IT
Kolej Lagenda
Mantin, Negeri Sembilan, Malaysia 04.2001 -
MLVK Certificate of Computer System Asst. Tech. - IT
I-SYSTEMS TRAINING CENTRE
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Communicate in oral/written both in Bahasa Malaysia/English
Personal Information
Nationality: Malaysian
References
- Zahirah Shamsudin, Senior IT Engineer, zahirah.shamsuddin@outlook.com, 0108487363
- Zulkefly Bin Zainol, Team Leader - Pearl Network Holding Sdn Bhd, ajoygow1@gmail.com, 0175711258
- Muhd Fariz Annuar Nizam b Mohd Latiff, IT Executives, mufan.ml@gmail.com, 0127743563
Hobbies
- Scuba Diving
- Wall Climbing
- Hiking
Timeline
Admin Executives Cum Trainer
Merit Skills Academy
07.2024 - Current
System Engineer
Heritage Intenatinal Sdn Bhd
01.2013 - 01.2014
IT Technician
OSI Technology Sdn Bhd
01.2009 - 01.2011
IT Technician
MIM Technology Sdn Bhd
01.2005 - 08.2006
SKM Tahap 3 Operasi Sistem Komputer - IT
Merit Skills Academy
04.2001 -
CompTIA IT Fundamental ITF+ - IT
Merit Skills Academy
04.2001 -
Microsoft Certified IT Professional - IT
OSI Technology Sdn Bhd
04.2001 -
Diploma Of Information Technology - IT
Kolej Lagenda
04.2001 -
MLVK Certificate of Computer System Asst. Tech. - IT
I-SYSTEMS TRAINING CENTRE
04.2001 -
IT Engineer
Serasi Solution Sdn Bhd
1 2014 - 1 2015
Technical Engineer
Synchroweb Technology Sdn Bhd
1 2011 - 1 2013
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