Jing Lei Woon
Johor Bahru
Summary
2 years of experience managing teams and handling office administration and travel arrangements in the education and travel industry. In my previous job experience, I led a team of three and oversaw activities, operations, and compliance, received 100% positive feedback from the core working group and improved workflow efficiency.
Overview
8
8
years of professional experience
Work History
Student Support Officer Cum Admin
Bayside International College
01.2022 - Current
- Managed reception duties, including walk-ins, calls, and emails, and achieved a 15% reduction in response time to inquiries.
- Assisted the HR team in conducting new employee onboarding training sessions, reducing onboarding time by 20% to enhance efficiency.
- Reduced project completion time by 30% and supported all aspects of special projects and document preparation as a direct assistant to the program coordinator, faculty members, and the admin team.
- Increased graduation rate by 15% by supporting student well-being and providing intervention strategies to students experiencing barriers to their education.
- Drove a 25% increase in student engagement by assisting the program coordinator and IT to improve student satisfaction, implementing Skype chat, and an internal student feedback system.
Sales Representative
Tourworld Travel And Cruise Pte Ltd
06.2016 - 06.2017
- Reduced guest wait times and booking processing time by 50% by leveraging in-depth familiarity with Royal Caribbean, Dreams Cruise, Costa, and Princess cruise lines to optimize booking management practices.
- Improved customer satisfaction by 15% by swiftly resolving issues and offering tailored travel arrangements based on individual needs and preferences.
Education
Bachelor of Business - International Business
The University of Newcastle
Australia09.2021
Diploma In Business Administration - Banking And Finance
PSB Academy
Singapore09.2017
Business - Accounting
Chong Hwa High School Kluang
Malaysia11.2015
Skills
- Communication skills
- Interpersonal Skills
- Travel Management
- Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Language (English, Mandarin, Cantonese, and Bahasa Malaysia)
Timeline
Student Support Officer Cum Admin
Bayside International College
01.2022 - Current
Sales Representative
Tourworld Travel And Cruise Pte Ltd
06.2016 - 06.2017
Bachelor of Business - International Business
The University of Newcastle
Diploma In Business Administration - Banking And Finance
PSB Academy
Business - Accounting
Chong Hwa High School Kluang
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