MOHD MUBARAK BIN SHAHREL
Barista
Klang, Selangor
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor
Jardin Coffee and Tea
01.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Supervisor
BluCoffee SDN BHD
09.2019 - 04.2020
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Assistant Store Manager
Smiggle Outlet
11.2018 - 07.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Customer Service Executive
CHI X FITNESS Da’Men
01.2018 - 10.2018
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
Assistant Store Manager
STARBUCKS COFFEE COMPANY SDN BHD
08.2014 - 12.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Subang Utama
01.2003 - 12.2007
Skills
Proficient in Microsoft Word, PowerPoint and Excel
Nric
900415-13-7345
Personal Information
- Place of Birth: MIRI
- Expected Salary: RM 3,500.00
- Ethnicity: MALAY
- Gender: MALE
- Nationality: MALAYSIAN
- Marital Status: MARRIED
- Religion: MUSLIM
References
- Mr Zariff Kamal, Blucoffee Operation Manager, +601776494725
- Nurfadzreen, Starbucks Store Manager, +60133366191
- Mr Warith Zuhairi, CS Team Leader, +60179910363
- Mr Hafiz, Smiggle store manager, +60183202720
Timeline
Supervisor
Jardin Coffee and Tea
01.2021 - Current
Supervisor
BluCoffee SDN BHD
09.2019 - 04.2020
Assistant Store Manager
Smiggle Outlet
11.2018 - 07.2019
Customer Service Executive
CHI X FITNESS Da’Men
01.2018 - 10.2018
Assistant Store Manager
STARBUCKS COFFEE COMPANY SDN BHD
08.2014 - 12.2017
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Subang Utama
01.2003 - 12.2007
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