MOHD MUBARAK BIN SHAHREL
Barista
Klang, Selangor
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor
Jardin Coffee and Tea
01.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Supervisor
BluCoffee SDN BHD
09.2019 - 04.2020
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Assistant Store Manager
Smiggle Outlet
11.2018 - 07.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Customer Service Executive
CHI X FITNESS Da’Men
01.2018 - 10.2018
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
Assistant Store Manager
STARBUCKS COFFEE COMPANY SDN BHD
08.2014 - 12.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Subang Utama
01.2003 - 12.2007
Skills
Proficient in Microsoft Word, PowerPoint and Excel
Speak fluent English and Bahasa Malaysia
Fluent in written English and Bahasa Malaysia
Discipline, patient and responsible
Highly inquisitive and keen to learn or try new things
Able to communicate well with people and adapt to surroundings
Good leadership qualities
Training and mentoring
Staff Management
Inventory Control
Schedule development
Nric
900415-13-7345
Personal Information
- Place of Birth: MIRI
- Expected Salary: RM 3,500.00
- Ethnicity: MALAY
- Gender: MALE
- Nationality: MALAYSIAN
- Marital Status: MARRIED
- Religion: MUSLIM
References
- Mr Zariff Kamal, Blucoffee Operation Manager, +601776494725
- Nurfadzreen, Starbucks Store Manager, +60133366191
- Mr Warith Zuhairi, CS Team Leader, +60179910363
- Mr Hafiz, Smiggle store manager, +60183202720
Timeline
Supervisor
Jardin Coffee and Tea
01.2021 - Current
Supervisor
BluCoffee SDN BHD
09.2019 - 04.2020
Assistant Store Manager
Smiggle Outlet
11.2018 - 07.2019
Customer Service Executive
CHI X FITNESS Da’Men
01.2018 - 10.2018
Assistant Store Manager
STARBUCKS COFFEE COMPANY SDN BHD
08.2014 - 12.2017
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Subang Utama
01.2003 - 12.2007