Summary
Overview
Work History
Education
Skills
Nric
Personal Information
References
Timeline
Generic

MOHD MUBARAK BIN SHAHREL

Barista
Klang, Selangor

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Supervisor

Jardin Coffee and Tea
01.2021 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Supervisor

BluCoffee SDN BHD
09.2019 - 04.2020
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Assistant Store Manager

Smiggle Outlet
11.2018 - 07.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.


Customer Service Executive

CHI X FITNESS Da’Men
01.2018 - 10.2018
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Assistant Store Manager

STARBUCKS COFFEE COMPANY SDN BHD
08.2014 - 12.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

Sijil Pelajaran Malaysia (SPM) -

Sekolah Menengah Kebangsaan Subang Utama
01.2003 - 12.2007

Skills

Proficient in Microsoft Word, PowerPoint and Excel

Nric

900415-13-7345

Personal Information

  • Place of Birth: MIRI
  • Expected Salary: RM 3,500.00
  • Ethnicity: MALAY
  • Gender: MALE
  • Nationality: MALAYSIAN
  • Marital Status: MARRIED
  • Religion: MUSLIM

References

  • Mr Zariff Kamal, Blucoffee Operation Manager, +601776494725
  • Nurfadzreen, Starbucks Store Manager, +60133366191
  • Mr Warith Zuhairi, CS Team Leader, +60179910363
  • Mr Hafiz, Smiggle store manager, +60183202720

Timeline

Supervisor

Jardin Coffee and Tea
01.2021 - Current

Supervisor

BluCoffee SDN BHD
09.2019 - 04.2020

Assistant Store Manager

Smiggle Outlet
11.2018 - 07.2019

Customer Service Executive

CHI X FITNESS Da’Men
01.2018 - 10.2018

Assistant Store Manager

STARBUCKS COFFEE COMPANY SDN BHD
08.2014 - 12.2017

Sijil Pelajaran Malaysia (SPM) -

Sekolah Menengah Kebangsaan Subang Utama
01.2003 - 12.2007
MOHD MUBARAK BIN SHAHRELBarista