Ayu Baizieyah

Pre Sales Engineer cum Project manager responsible for analyzing market data to determine the ideal customer for a given product plus managing and coordinating undergoing projects.

• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements
• Partnered with project team members to identify and quickly address problems
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
• Managed vendor relationships to secure competitive pricing for software licenses, hardware purchases, and consulting services while maintaining quality standards.
• Updated customers and senior leaders on progress and roadblocks.
• Accomplished client goals by providing quality technical projects.

• Established effective communication among team members for enhanced collaboration and successful project completion.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided detailed project status updates to stakeholders and executive management.
• Managed projects from procurement to commission.

• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Patched software and installed new versions to eliminate security problems and protect data.
• Tested new software and hardware prior to deployment.

• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Resolved customer issues quickly to close deals and boost client satisfaction
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.