Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Dexter Caeser

Petaling Jaya

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager Global Payroll Implementation

GoGlobal Geo Sdn Bhd
01.2025 - Current
  • Lead and manage global payroll onboarding for international clients, ensuring accuracy, compliance, and timely execution.
  • Utilize Workday integrations and SaaS tools to streamline payroll transitions and improve system compatibility.
  • Collaborate with cross-functional teams to align implementation plans with strategic business objectives.
  • Serve as a key client liaison, driving high satisfaction through effective communication and proactive support.
  • Become Global onboarding includes, entity management, accounting & tax and payroll onboarding.

Payroll Implementation Specialist

Deel Malaysia
01.2023 - 01.2025
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients' businesses.
  • Developed customized training materials, significantly enhancing user understanding and competency with new software.
  • Optimized implementation methodologies, continuously seeking feedback from clients and teams to refine processes.
  • Established strong client relationships, facilitating open dialogue to understand evolving needs and tailor solutions accordingly.
  • Facilitated successful integrations with existing client systems, carefully mapping out dependencies and requirements to ensure compatibility.
  • Prioritized user experience in design and execution of implementations, leading to higher engagement and satisfaction ratings from end-users.

Service Consultant

Ceridian Malaysia
05.2021 - 12.2022
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided information about service procedures and expected timelines.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
  • Discussed options with clients and determined appropriate plans.
  • Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Documented payment details and personal information on customer accounts.
  • Organized workshops and seminars aimed at educating customers about product offerings and industry developments, fostering long-term engagement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Payroll Analyst

Aspiro Sdn Bhd
11.2019 - 05.2021
  • Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.
  • Continuously improved knowledge of relevant software applications through participation in training sessions and workshops.
  • Served as liaison between the company's payroll department and external vendors, ensuring smooth communication and coordination.
  • Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
  • Collaborated with Human Resources to manage employee benefits administration, including enrollment and deductions tracking.
  • Improved the timeliness of payroll processing by implementing new procedures and training team members on best practices.
  • Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
  • Reconciled general ledger accounts related to payroll liabilities, providing accurate financial reports for management review.
  • Streamlined payroll processes for increased efficiency, implementing automated systems and software solutions.
  • Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
  • Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
  • Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
  • Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills.
  • Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
  • Reviewed time records for 1000 employees to verify accuracy of information.

Human Resources Generalist Intern

Dhl Asia Pacific (APSCC)
01.2019 - 10.2019
  • Managed employee exit interviews and paperwork.
  • Answered and redirected incoming phone calls for office.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted with on-boarding process of 500 new hires.
  • Maintained and scheduled complex calendars.
  • Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
  • Assisted with onboarding new employees, ensuring a smooth transition into the company culture.
  • Developed expertise in employment law by attending webinars and conferences regularly, staying up-to-date on industry trends and best practices.
  • Streamlined the recruitment process for increased efficiency, reducing time to hire.
  • Managed employee benefits administration, ensuring accurate record-keeping and timely processing of claims.
  • Verified and investigated employment claims and data.
  • Contributed to the maintenance of an inclusive work environment through diversity and inclusion initiatives.
  • Assisted in updating company policies and procedures to ensure compliance with employment laws and regulations.
  • Collaborated with cross-functional teams to address organizational challenges from an HR perspective, fostering positive working relationships.
  • Participated in HR-related projects, demonstrating strong analytical skills for data-driven decision making.
  • Helped resolve employee relations issues by providing guidance on conflict resolution strategies and appropriate course of action.
  • Expatriate Management
  • Administered various surveys to gather insights on employee satisfaction levels, leading to targeted improvements in workplace conditions.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Worked with HR team to coordinate company events.

Education

BBA - Business Administration And Management

Universiti Teknologi Mara - Uitm Puncak Alam

High School Diploma - undefined

Universiti Teknologi Mara - Uitm Samarahan Campus 1

Skills

  • System configuration management
  • User acceptance testing coordination
  • Client relationship management
  • Project Management
  • Data Migration
  • Software Implementation
  • Requirements Gathering
  • Implementation process coordination
  • Remote Technical Support

Accomplishments

  • Collaborated with team of 20 in the development of Perawang Mills Traditional HR to advance HR tools.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.

Software

Mondaycom

Click Up

Timeline

Assistant Manager Global Payroll Implementation

GoGlobal Geo Sdn Bhd
01.2025 - Current

Payroll Implementation Specialist

Deel Malaysia
01.2023 - 01.2025

Service Consultant

Ceridian Malaysia
05.2021 - 12.2022

Payroll Analyst

Aspiro Sdn Bhd
11.2019 - 05.2021

Human Resources Generalist Intern

Dhl Asia Pacific (APSCC)
01.2019 - 10.2019

High School Diploma - undefined

Universiti Teknologi Mara - Uitm Samarahan Campus 1

BBA - Business Administration And Management

Universiti Teknologi Mara - Uitm Puncak Alam

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Dexter Caeser