ASHNIWI KENGADARAN
No 19 Lorong Impian Murni 1 Taman Impian Murni 14000 Bukit Mertajam, Penang
Summary
Proven Sales Coordinator at Advance Micro Surface Finishing Sdn. Bhd., adept in lead generation and coaching skills, enhanced market share through aggressive team training. Excelled in cultivating relationships and exceeding customer service goals, demonstrating a goal-oriented mindset and strong enthusiasm. Achieved notable sales increases by employing upselling strategies and cold calling expertise.
Overview
2
2
years of professional experience
Work History
Sales Coordinator
Advance Micro Surface Finishing Sdn. Bhd.
Simpang Ampat - Pulau Pinang
11.2024 - Current
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Used change methodologies to increase sales and led projects for increased productivity.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Planned trade shows and conferences for new product launching or existing product promotion.
- Performed follow-up calls with customers after each sale was completed.
Debit Recovery Officer
Perunding Calisa Sdn Bhd
Bukit Mertajam
03.2023 - 11.2024
- Negotiated with customers to resolve overdue accounts in a timely manner.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Maintained accurate records of customer accounts, payments and payment plans
- Processed debtor payments and updated accounts to reflect new balance.
- Developed strategies for effective communication between creditors and debtors.
- Employed persuasive communication skills to encourage prompt debt repayment.
Customer Service+ Cashier
Aeon Big Bukit Minyak
Bukit Minyak
1 2022 - 03.2023
- Individuals scan items and ring up sales, collect cash, checks, or credit cards, and give back change and receipts
- An assistant cashier is usually responsible for verifying the identity of customers paying with credit cards and confirming the age of individuals who wish to purchase restricted items, such as alcohol.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Met customer service goals and exceeded customer expectations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Diploma Marketing
Politeknik Tuanku Sultanah Bahiyah
Kulim, Kedah, MalaysiaSkills
- Goals and performance
- Coaching skills
- Schedule management
- Goal-oriented mindset
- Upselling strategies
- Strong enthusiasm
- Cold calling expertise
- Lead generation
Languages
Tamil
First Language
Malay
Advanced (C1)
C1
English
Advanced (C1)
C1
Additional Skills
- Microsoft words
- Microsoft PowerPoint
- Microsoft Excel
- Canvas
- Capcut
- Wondershare Filmora
Personal Information
Title: Customer Service
Extracurricular Activities
Basketball Tournament, Politeknik Tuanku Sultanah Bahiyah J U N E 2 0 1 9 —
A U G U S T 2 0 2 2
Conducted by politeknik
Involved Tug of War, Politeknik Tuanku Sultanah Bahiyah J U N E 2 0 1 9 —
A U G U S T 2 0 2 2
Conducted by politeknik
References
MR. KUBENDRAN , PERUNDING CALISA SDN BHD,
Branch Manager
016-377 9640
Timeline
Sales Coordinator
Advance Micro Surface Finishing Sdn. Bhd.
11.2024 - Current
Debit Recovery Officer
Perunding Calisa Sdn Bhd
03.2023 - 11.2024
Customer Service+ Cashier
Aeon Big Bukit Minyak
1 2022 - 03.2023
Diploma Marketing
Politeknik Tuanku Sultanah Bahiyah
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