Amir Syafiq Azizan
Senior CIM Technician / IT Support Engineer
Kulim, Kedah
Summary
My name is Amir Syafiq Bin Azizan and I am currently working as a Senior Technician in Osram Front-End Kulim 2 under IT OT Department. My primary task is to provide support and solve 1st level issues that arise in the production area within the KPI targeted time (1 Hour). I am also required to provide assistant to 2nd level for various ad-hoc tasks such as KB creation, assist for tool related issue, perform E84 test etc. I am also passionate about technology related stuff and do part time jobs for building custom computers, cleaning services, troubleshoot, repairs as well as software installation for computer desktop and laptop environments. "Always improve yourself, an investment in knowledge pays the best interest"
Overview
8
8
years of professional experience
2
2
Languages
Work History
CIM Senior Technician
Osram Opto Semiconductors (m) Sdn. Bhd
11.2023 - Current
- 1st level support of CIM systems (EI and MES) in daily operation of Wafer Fab and Front-End 2 Facility of Osram OS and to ensure the smooth running of the production floor.
- Troubleshoot and make basic configuration changes for CIM Systems.
- Assign and manage fixed IPs for production floor equipment.
- Make prompt decisions on resolving issues immediately to ensure smooth running of lots within the SOP's.
- Escalate to 2nd level for problems unable to be resolved and keep the CIM Knowledge Base up to date with latest solution/resolution information.
- Handles user ticket through SNOW ticket and ensures all request and incidents are closed within the defined SLA.
- Able to learn SECS/GEM log from connect IoT and perform 1st level troubleshooting.
- Perform E84 testing on new equipment to make sure it is aligned with OSRAM's specifications before deployment.
- Able to support issues related to join domain, any new request for join domain activity or new request related to map network drive for production equipment PC.
- Establish and maintain all troubleshooting documentation for new findings in a secured shared drive for others accessibility.
- Learn how to troubleshoot EI for multiple types of equipment such as KLA Cirl, AMAT SEMVision, Onto Vertex, Candela etc.
IT Support Engineer
Intradeco Sdn. Bhd.
05.2022 - 10.2023
- Complete production 1st level support of CIM systems (PROTos) such as rollback, movein lot, edit lot attribute, adjust lot quantity etc.
- Assist in 1st level issues related to eMOS environment (wafer map failed, wafer map blank, generate dummy map, equipment conversion from sorted / unsorted, process validation recipe etc.).
- Perform configuration and installation of Panel PCs & barcode scanner.
- Initiate Active Directory related tasks such as creating new entries for equipment, assigning common accounts.
- Escalate unresolved issues to 2nd level and create new KB to be shared among other shift members.
- Perform join domain activity for new production floor equipment.
- Create tickets in Service-Now and update necessary info of action taken until it is resolved.
- Ensure good 5S in the production floor and perform necessary inventory update (Invensys).
- Perform Windows format for desktop and laptop PC's using IPV4 or USB Drive.
- Perform Windows troubleshooting such as outlook issues, TEAMs not working properly etc.
- Install and configure System Center Configuration Manager (SCCM) for new tools, user laptops and install all user related software.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
Business Support Assistant
Punch Industry Malaysia Sdn. Bhd.
01.2018 - 05.2022
- Liaise with oversea customer regarding product enquiries, process purchase order, follow up deliveries.
- Solve customer enquiries regarding drawings through email.
- Process and liaise with external and internal customers based on their needs.
- Quote price based on customer drawing based on inhouse calculation or outsource.
- Process purchase order and develop good relationships with clients.
- Follow up customers' orders to meet the delivery target dateline.
- Prepare standard part sales report monthly.
- Sent questionnaires to customers and create a summary report.
- Generate newsletter topics for each month and distribute them among colleagues.
HR/GA Clerk
Punch Industry Malaysia Sdn. Bhd.
09.2016 - 12.2017
- Manage >100 foreign workers welfare (Hostel 5s, maintenance, complaint).
- Handles company stationery, uniforms, & cleaning tools stock (in/out).
- Conduct inspections for company vehicles and arrange for service on time.
- Monitor company / hostel water and electricity usage
- Liaise with Purchasing department to request various quotations.
Safety Committee Secretary
Punch Industry Malaysia Sdn. Bhd.
09.2016 - 12.2017
- Liaise with DOSH/JKKP and prepare necessary documents according to the laws and regulations.
- Update and maintain safety and health policy to comply with government rules and regulations.
- Conduct investigation on any accidents occurring in the factory and take necessary actions.
- Maintain and update MSDS data at the workplace.
- Liaise with DOSH/JKKP to ensure the company is following the laws and regulations.
- Conduct safety meeting and prepare MoM.
- Carries out inspections of workplaces and takes appropriate solutions.
Education
Bachelor's Degree - Office System Management
UiTM Puncak Alam
Puncak Alam, Selangor 04.2001 -
Diploma - Office Management And Technology
Kolej-Poly Tech MARA Alor Setar
Alor Setar, Kedah 04.2001 -
Skills
Desktop technical support
Personal Information
- License: B/D
- Notice Period: 1-Month
- Date of Birth: 28/05/93
- Marital Status: Married
- Religion: Islam
Accomplishments
- Successfully completed Windows XP/7 migration to Windows 10 for 200+ production tools.
- Avoid unnecessary downtime by completing Oracle dll update within the time frame with accuracy and efficiency.
Timeline
CIM Senior Technician
Osram Opto Semiconductors (m) Sdn. Bhd
11.2023 - Current
IT Support Engineer
Intradeco Sdn. Bhd.
05.2022 - 10.2023
Business Support Assistant
Punch Industry Malaysia Sdn. Bhd.
01.2018 - 05.2022
HR/GA Clerk
Punch Industry Malaysia Sdn. Bhd.
09.2016 - 12.2017
Safety Committee Secretary
Punch Industry Malaysia Sdn. Bhd.
09.2016 - 12.2017
Bachelor's Degree - Office System Management
UiTM Puncak Alam
04.2001 -
Diploma - Office Management And Technology
Kolej-Poly Tech MARA Alor Setar
04.2001 -
Similar Profiles
SOO KEONG NGSOO KEONG NG
Staff Engineer (Wafer FE Maintenance Management) at OSRAM Opto Semiconductors (Malaysia) Sdn. Bhd.Staff Engineer (Wafer FE Maintenance Management) at OSRAM Opto Semiconductors (Malaysia) Sdn. Bhd.
NORFARAH WAHIDA MOHAMAD ZAILANINORFARAH WAHIDA MOHAMAD ZAILANI
Operator Specialist at Osram Opto Semiconductor Sdn BhdOperator Specialist at Osram Opto Semiconductor Sdn Bhd
KASTOORI SUPARIAMKASTOORI SUPARIAM
Manufacturing Specialist at OSRAM OPTO SEMICONDUCTOR SDN BHDManufacturing Specialist at OSRAM OPTO SEMICONDUCTOR SDN BHD