Alexis Tong Yuin Mei

To perform analytical studies on the Motorcycle Financing Product and business report preparation.

• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Developed and tracked performance indicators to measure results of marketing campaigns.
• Tracked and reported on marketing campaign responses.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
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• Performed credit evaluation for mortgage loans for approval and propose recommendation to higher authority.
• Detected fraudulent application, suspicious documents and ensure timely fraud escalation to fraud management team.
• Managed disagreements on credit decision with sales personnel.

Performed inbound pre-clearance and clearance coordination, duty confirmation, custom request payment and KPI report.

Promoted Code 10 products (Male Hair Product) by inviting youth to participate in mini games.

Observed and performed data entry on frequency of occupancy on office desks in Menara Celcom.

Actively listened to sales call conversation to ensure sales personnel deliver accurate information on product to customer.