Joshua Lee
Senior Manager - PMO | Project Management | Change Management
Kuala Lumpur
Summary
Versatile Senior Manager specializing in Information Technology / Project Management, with exposure to Finance / Telecommunication and other Professional Industry and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
13
13
Certifications
Work History
Senior Manager, Project Management Office
Oasis Interactive Sdn Bhd
2 2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Mentored junior staff members for skill development and career progression within organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Evaluated hiring, firing, and promotions requests.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Head, Project Management Office
Enfrasys Consulting Sdn Bhd
06.2022 - 02.2024
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Provide strategic recommendations to enhance success of projects
Monthly Projects Reporting to ENFRASYS's Senior Management Group and stakeholders - Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
- Resolved problems, improved operations and provided exceptional service
- Track and oversee issues and risks associated with project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms
- Provide and monitor strategic advice on project approach, staffing, responsibilities, and schedule to PMO members
- Ensure that project resources receive any necessary training and are used effectively
- Assist in sales process, including estimating work effort and expenses using ENFRASYS's standard tools.
Senior Project Manager
First Digital Data Processing Sdn Bhd
07.2020 - 05.2022
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs
- Established and managed change management processes to fulfill successful project transitions
- Monitored project progress, identified risks and took corrective action as needed
Career Break
Career Break
02.2019 - 06.2020
- Mother having serious stroke and require full time basis for nursery. Everything has been taken care of and I am ready to get back into the workforce.
Senior Manager - IT System Planning
AEON Credit Service (M) Bhd
10.2017 - 2 2019
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Continuous monitoring of system health, conduct regular preventive maintenance and continuous housekeeping
- Engaged with vendor on knowledge transfer with establish of incident/problem resolution escalation
- Managing 3 Unit of the Enterprise Management Service - PMO, Business Analyst, Quality Assurance
- Key person for e-wallet/e-money for Aeon key project roll out which include Aeon Co & Aeon Big
- Merging 3 company direction for e-wallet rollout including updating the weekly report, month steering com report
- Provide idea and suggestion to 3 company for the rollout strategy
- Single point of contact of the IT department, including front end, back end and terminal
- Setting up the pilot test from POS system connect to back end system
- Perform stress test for e-money & e-wallet for the performance capacity, TPS and handling
- System plan role out for all such as PMS, Front end application, bank end system, integration API for terminal and QR system
- Combine Aeon Co & Aeon Big member card into Aeon Member Plus card (e-money)
- Managing the project by practicing PMBOK 6 Agile Methodology
- Provide SC report to Japan HQ Office & deploy e-wallet to Japan HQ
- Digital Project - Digital Dashboard Reporting for all BU Unit - Sales Reports, ROI Reports, Appointment Location Reports
- Digitized e-kyc collaboration with e-wallet for segmentation
- FEP - Digital identification for all Aeon customer by integrate with Biometrics
- Responsible in coordinating and managing Project Working Group meetings and discussions, ensuring all working level decisions are streamlined before tabling to PSC for endorsement
- Participate in EXCO (by invitation), ITSC, Risk Management Meeting, PSC & PWCG
- Executive Committee, Information Technology Steering Committee, Project Steering Committee & Project Working Committee Group
- Responsible for the overall project progress and success and ensure the project completes within the timeline given
- Presenter for IT Steering Committee, Investment Committee Member, Monthly Business Operation Meeting (Projects)
- Manage project risk and handle all project issues, ensure resolutions is in order, and escalate unresolved issues to PSC
- Ensure project outcome satisfy the project objectives, and deliverables meet the required quality standards
- Where required, responsible to obtain relevant endorsements and approvals (in accordance to Delegation of Authority) prior to budget utilization
- Manage and monitor the budget utilization and other resources
- Regularly review project status and schedules, provide regular updates to PSC and Project Governance
- Raise project variations (scope, cost, timeline) to PSC for endorsement
- Chair the project team meetings and circulate the minutes of meetings to all relevant parties
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Project & Process Specialist
Time Dotcom Berhad
09.2015 - 10.2017
- Facilitate cross functional end-to-end Business Process Management (BPM) in company for strategic and operational purpose encompassing methods, techniques and tools to design, enact, control and analyze operational business processes involving humans, organizations, applications, documents and other source of information
- Provide consultation on areas related to process and quality management to all internal Process Executives and Process Owners and external customer from various industries
- Define process methodology and guideline and ensure coordination of enterprise process management
- Define enterprise quality management policy and enterprise model for quality management
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Completed 56 SOP, 25 Policy documents for reinstate ISO standard certification.
Project Manager - IT Security, PMO & Governance
Time Dotcom Berhad
07.2012 - 09.2015
- Provide Program Governance and support to key programs in delivering consistent success of achieving intended objectives
- Perform Portfolio Management for TIME's portfolio of programs
- Be an authority on Program / Project Management profession and practice
- Generate IT Governance and SDLC Governance performance measurements and metrics
- Authority it needs to promote TIME-wide organizational change effectively
- Independence that can sustain objectivity
- Oversight that can keep its work aligned with the organization's business strategy
- Legitimacy as it fosters an effective, enterprise approach
- Audit compliance, measure progress, increase efficiencies and enhance process maturity based on applicable COBIT/CMMI/ITIL standards
- Program Manager for Global Transit & AIMS for IT support shared services program and deployed BSS and OSS system
- Program Manager for TIME IT DRP & ISMS Phase 2 project
- Project Controller & Governor for TIME GST Implementation project
- Shared Services Program Manager for AIMS and GT
- Project Manager - Shared Services for AIMS Data Center and Global Transit company
- Project Manager for Digital CSI, Customer Portal, and Sales Force
- Key Achievement - Completed to merge and centralize internal system for TIME, AIMS and Global Transit
- Sales Force
- CRM
- HRMS - Consolidate & Merging application & system.
Consulting Manager - Projects
Silverlake Relational Data Sdn Bhd
09.2011 - 07.2012
- Delivered effective presentations to senior executives, clearly communicating findings and recommendations from consulting projects.
- Enhanced team productivity by implementing project management best practices across all engagements.
- Managed diverse project teams with a focus on collaboration and communication to ensure timely completion of deliverables.
- Reviews the Project Management Plan, Project Quality Assurance Plan and Project Configuration Management (CM) Plan
- Identifying roles, responsibilities, orientation and training for all aspects the team members need to perform their roles effectively and tasks for team members
- Planning for, and ensuring the work-product reviews are conducted
- Reporting to, and keeping the senior management team informed of the project status
- Silver lake Rational Data - Project Management, Change Management, Project Process Consultancy with tagged alone Alliance Finance Group - ERP Project.
Assistant Vice President - Transformation Office - Deployment - 1View
CIMB Bank Berhad
09.2010 - 08.2011
- Setting up 1View deployment team and helpdesk support for 1View
- Deployment for nation wide Malaysia & Singapore
- Monitor and controlling all deployment budget and resources
- Coordinate information flow and key deployment activities between Release Planning, Environment Planning, Deployment Engineering, QA, UAT, Delivery Teams, Technology Integration Office, Field Communications, and Training & Delivery Management teams for 1View systems
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Prepared and recorded meeting minutes and documented actions taken at board meetings, committee meetings and special sessions.
- Ensure that technology environments contain the applications necessary for release testing
- Monitor development progress and highlight key issues
- Partner Delivery team to oversee all release-level activities
- Track & escalate issues where appropriate
- Production of the detailed Deployment Plans at the project and portfolio level in order to ensure teams are in alignment during deployment weekend
- Build consensus around Deployment Plan with key stakeholders
- Run weekly status meetings including review of release metrics, management reporting, and issues tracking
- Identify, track, escalate and manage to completion deployment and post deployment issues
- Run a post-deployment forum in order to manage any issues with projects in the production environment
- Track ongoing deployments
- Actively manage deployment schedule in order to reduce project collisions and conflicts with other firm/department events
- Perform all Cut Over Activities including resources arrangement, shift plan, strategy approach and fall back plan
- Perform analyst for all help desk support call - First Call Resolution report
- Tracking all production activities for Sales Team, Customer Services Team log to ensure all BAU has adopt the new system - AKA benefit tracking
- Provide budget and manage budget for deployment and help desk unit
- Leading 18 personnel for deployment team and help desk team
- Manage leading help desk team for all support (before and after deployment activities)
- Successfully rolled out for 318 branches for 1View systems - Release 1.1 Sales
- Successfully rolled out for 321 branches and 3 HOBO for 1View systems and ongoing - Release 1.2 Services
- New release rollout for R1.2.1 - Enhancement release for Sales, Services and 360 customers.
Assistant Vice President (PMO) - Transformation Office - Project Management Office - 1View
CIMB Bank Berhad
01.2010 - 09.2010
- Responsible for quality assurance related activities in the organization, which embarking, implementing and sustaining organization in house project management process, which conjunction with Unified Process and Iteration Project Management Methodology
- Monitoring, tracking all risk and issue log
- Ensuring projects are managed professionally and efficiently by the Project Managers
- Providing guidance to the section heads and team leaders
- To enhance and develop the staff's career advancement
- To contribute in ideas and suggestions to enhance the professional services offerings to CIMB BAU
- Work closely with other head of departments & project t team
- Support to project activities in terms of project management services, consultation, documentation, support and training to clients
- Identifies the Project Manager for the project - For CIMB Thai, CIMB Singapore
- Reviews the Project Management Plan, Project Quality Assurance Plan and Project Configuration Management (CM) Plan
- Monitoring and controlling the resources, project costing, CRs and budget
- Reporting to, and keeping the senior management and stakeholders team informed of the project status
- Taking required corrective actions when the project's performance deviates from the plans.
Assistant Vice President (Project Manager) - Project Management Office - Transformation Office - 1View
CIMB Bank Berhad
01.2008 - 12.2009
- Responsible for all quality assurance related activities in the organization, which embarking, implementing and sustaining organization in house project management process
- Support to project activities in terms of project management services, consultation, documentation, support and training to clients
- Defining and implementing Software Process Improvement (SPI) processes
- Develop Blue prints for 1view road map
- Monitors project progress using informal as well as formal means such as: i) Project Status Reports ii) Project Audit Reports
- Reviews the Project Management Plan, Project Quality Assurance Plan and Project Configuration Management (CM) Plan
- Identifying roles, responsibilities, orientation and training for all aspects the team members need to perform their roles effectively and tasks for team members
- Monitoring and controlling the project
- Planning for, and ensuring the work-product reviews are conducted
- Reporting to, and keeping the senior management team informed of the project status
- Ensuring the project follows the applicable the organization's processes for project management, configuration management, work-product reviews and software engineering activities
- Taking required corrective actions when the project's performance deviates from the plans.
Consulting Manager - Projects
FCS Computer Systems Sdn Bhd
06.2007 - 12.2007
- Project Management, Project Consultant & Deployment, Business Automation
Project Manager
Formis Computer Services Sdn Bhd
01.2006 - 04.2007
- Software Application, Change Control, Project Management & Deployment, Business Automation
Project Manager - Professional Service Division
Microlink Systems Sdn Bhd
02.2003 - 12.2005
- Banking application, Change Control & Project Management
Senior Application Engineer / Customer Service Supervisor - Application Workflow Division
Mesiniaga Bhd
04.2000 - 01.2003
- Application engineer & project management
Education
Bachelor of Arts - Business Administration And Management
Western Michigan University
USA 04.2001 -
Associate of Arts - Business Administration And Management
Sunway College
Bandar Sunway 04.2001 -
Associate of Science - Computer Information System
Informatics College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Project Management
Agile Project Management
IT Service Management
Business Process Improvement
Friendly, Positive Attitude
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Team Management
JIRA Tools
Certification
ISO 9001:2015 Foundation (2016)
References
Supplemental Information Furnished Upon Request
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head, Project Management Office
Enfrasys Consulting Sdn Bhd
06.2022 - 02.2024
Senior Project Manager
First Digital Data Processing Sdn Bhd
07.2020 - 05.2022
Career Break
Career Break
02.2019 - 06.2020
Senior Manager - IT System Planning
AEON Credit Service (M) Bhd
10.2017 - 2 2019
Project & Process Specialist
Time Dotcom Berhad
09.2015 - 10.2017
Project Manager - IT Security, PMO & Governance
Time Dotcom Berhad
07.2012 - 09.2015
Consulting Manager - Projects
Silverlake Relational Data Sdn Bhd
09.2011 - 07.2012
Assistant Vice President - Transformation Office - Deployment - 1View
CIMB Bank Berhad
09.2010 - 08.2011
Assistant Vice President (PMO) - Transformation Office - Project Management Office - 1View
CIMB Bank Berhad
01.2010 - 09.2010
Assistant Vice President (Project Manager) - Project Management Office - Transformation Office - 1View
CIMB Bank Berhad
01.2008 - 12.2009
Consulting Manager - Projects
FCS Computer Systems Sdn Bhd
06.2007 - 12.2007
Project Manager
Formis Computer Services Sdn Bhd
01.2006 - 04.2007
Project Manager - Professional Service Division
Microlink Systems Sdn Bhd
02.2003 - 12.2005
Bachelor of Arts - Business Administration And Management
Western Michigan University
04.2001 -
Associate of Arts - Business Administration And Management
Sunway College
04.2001 -
Associate of Science - Computer Information System
Informatics College
04.2001 -
Senior Application Engineer / Customer Service Supervisor - Application Workflow Division
Mesiniaga Bhd
04.2000 - 01.2003
Senior Manager, Project Management Office
Oasis Interactive Sdn Bhd
2 2024 - Current