ELSE E GALAKONG
SALES & SERVICE EXECUTIVE
SABAH
Summary
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Sales professional with strong track record in driving revenue growth and enhancing customer satisfaction. Skilled in developing strategic client relationships, implementing effective sales strategies, and adapting to changing market needs. Known for fostering collaborative team environments and consistently achieving sales targets through results-oriented approach. Proficient in CRM systems, sales analytics, and customer engagement techniques.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Sales Consultant PF
RHB Bank Berhad
Kota kinabalu, Sabah
05.2025 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
Sales & Service Executive
AEON Credit Service (M) Bhd
10.2013 - 02.2025
- To execute marketing activity planned as per management direct
- Achieve individual & branch sales target (personal financing & credit card)
- Promote company product personal financing & credit card
- Work as a team to achieve branch target/sales
- To provide excellent customer service as a frontliner
- Help customer to solve any matters regarding their account, payment and others related matters
Personal Loan Advisor
CIMB BANK BERHAD
10.2012 - 10.2013
- To promote ASB Financing & Credit Card to community
- To achieve monthly sales target given by the top management
- Help & educate community/loan seeker in investing/loan, so that they can make the right decision
- Follow up with the customer to ensure customer satisfaction regarding to the cimb product
Jr Administrator Accounts
The W Group
09.2011 - 09.2012
- Arrange meeting & take out meeting's minutes
- Ensure that Acc dept followed p&p accordingly
- Assist the Accountant to initiate improvements in quality system, making proper recommendation, follow up and taking necessary action(s)
- Ensures that all the documents, forms, correspondence and/or record are dispatched as per company policy & procedure
- Ensure that all the matters dispatched from accounts dept are followed up to ensure task completion
- Work together with departments to further enhance the net profitability in the company operations
- Ensure that all the records are kept properly and handover of information is executed clearly
- Constantly look into improvement of workflow, work efficiency, work quality and work innovation
- Ensure proper filling for all documents, files and other important document under control while providing timely regular and accurate reports as scheduled by the management
- Assist to screen, check and sort document before forwarding to the respective section
- Prepare staff attendance report, OT report and OT summary
- Prepare and verify payroll data
- Liaise with secretaries in traveling arrangement/itinerary, air ticketing, hotel reservation and visa application
- Assist in the execution of all administrative function include departmental utilities, stationary and vehicle control
- Attend to any other duties assigned by the management
Education
BBA - operations management
Universiti Teknologi Mara (UiTM)
SELANGOR 04.2001 - 01.2011
Diploma of Business Studies/Administration/Management - business studies
SAL Group of Colleges (SAL)-UiTM
Skills
Service Excellence
Academic Activities
- Facilitator of the registration and orientation day, 07/01/05
- Attended faculty's program Team Building organized by faculty of business administration, 07/01/08, Shah Alam
- Participated in charity program 'Program Motivasi Perdana UPSR dan Bakti Siswa', 09/01/09, Tebrau, Johor
- Participated in faculty's program 'Business Invention, Innovation, Design (BIID) 2009', 09/01/09, UiTM Shah Alam
Accomplishments
- CIRCLE OF EXCELLENCE AWARD-PERSONAL FINANCING
- SERVICE EXCELLENCE- GOLD ACHIEVER
Timeline
Sales Consultant PF
RHB Bank Berhad
05.2025 - Current
Sales & Service Executive
AEON Credit Service (M) Bhd
10.2013 - 02.2025
Personal Loan Advisor
CIMB BANK BERHAD
10.2012 - 10.2013
Jr Administrator Accounts
The W Group
09.2011 - 09.2012
BBA - operations management
Universiti Teknologi Mara (UiTM)
04.2001 - 01.2011
Diploma of Business Studies/Administration/Management - business studies
SAL Group of Colleges (SAL)-UiTM
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