Zulhilmi Rohaizat
Klang
Summary
To enhance my professional skill in a dynamic and fast-paced workplace. To use my skills in the best possible way to achieve the company's goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OUTLET MANAGER
ZUS COFFEE
Selangor
12.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
MANAGER
STARBUCKS
Klang, Selangor
02.2015 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
SULTAN ABDUL SAMAD
KLANG01.2014
Skills
- Teamwork
- Problem-Solving
- Customer service
- Handling conflict
- Leadership
- Sales
- Mentoring
Certification
- Certified Coffee Master
- Certified Sign Language
Languages
Malay
Native language
English
Intermediate
B1
Timeline
OUTLET MANAGER
ZUS COFFEE
12.2023 - Current
MANAGER
STARBUCKS
02.2015 - 02.2021
High School Diploma -
SULTAN ABDUL SAMAD