Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Zulhilmi Rohaizat

Zulhilmi Rohaizat

Klang

Summary

To enhance my professional skill in a dynamic and fast-paced workplace. To use my skills in the best possible way to achieve the company's goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

OUTLET MANAGER

ZUS COFFEE
Selangor
12.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Supervised and effectively trained employees to decrease process lags and boost productivity.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.

MANAGER

STARBUCKS
Klang, Selangor
02.2015 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

SULTAN ABDUL SAMAD
KLANG
01.2014

Skills

  • Teamwork
  • Problem-Solving
  • Customer service
  • Handling conflict
  • Leadership
  • Sales
  • Mentoring

Certification

  • Certified Coffee Master
  • Certified Sign Language

Languages

Malay
Native language
English
Intermediate
B1

Timeline

OUTLET MANAGER

ZUS COFFEE
12.2023 - Current

MANAGER

STARBUCKS
02.2015 - 02.2021

High School Diploma -

SULTAN ABDUL SAMAD
Zulhilmi Rohaizat