Noor Haslinda Mohd Rodzi

Berjaya Roasters (M) Sdn Bhd

03.2014 - Current

Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Answered questions about store policies and addressed customer concerns.
Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.

Summary