Noor Haslinda Mohd Rodzi
Senior Outlet Manager
Sepang, Selangor
Summary
Dynamic leader with a proven track record at Berjaya Roasters (M) Sdn Bhd, enhancing store operations and elevating customer service standards. Excelled in inventory control and team leadership, driving revenue growth through innovative sales initiatives. Skilled in employee relations and performance analysis, consistently fostering a culture of excellence and achievement.
Developed valuable skills in fast-paced retail environment, focusing on leadership, customer service, and team management. Seeking to transition into new field, leveraging expertise in problem-solving and effective communication. Aiming to contribute to dynamic work setting with commitment to achieving organizational goals.
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning to optimize store operations and drive sales. Track record of fostering positive team environments and enhancing customer satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
1
1
Language
Work History
Outlet Manager
Berjaya Roasters (M) Sdn Bhd
03.2014 - Current
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered questions about store policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
Education
High School Diploma -
Kolej Darul Hikmah
Kajang, Selangor, Malaysia 04.2001 -
Skills
Store operations
Employee relations
Brand awareness
Social media marketing
Staff scheduling
Performance analysis
Budgeting and finance
Operations management
Teamwork
Customer service
Problem-solving
Team leadership
Multitasking
Effective communication
Inventory control
KPI tracking
Additional Information
expected salary RM 3800-RM 4000
Timeline
Outlet Manager
Berjaya Roasters (M) Sdn Bhd
03.2014 - Current
High School Diploma -
Kolej Darul Hikmah
04.2001 -