Microsoft Excel
Muhammad Syazwan Bin Md Jamean
Outlet Manager
Cyberjaya, Selangor,10
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Zus Coffee Sdn Bhd and other notable outlets. Skilled in driving revenue growth and team leadership, I excel in creating efficient service strategies and fostering a loyal customer base. My approach blends operational efficiency with effective communication, achieving significant performance enhancements.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Outlet Manager
Zus Coffee Sdn Bhd
Cyberjaya, Selangor, Malaysia (Remote)
01.2024 - Current
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered questions about store policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Outlet Supervisor
The Coffee Bean & Tea Leaf
Cyberjaya, Selangor, Malaysia
01.2023 - 03.2024
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Stayed current on industry trends to inform decision-making regarding merchandise selection for the outlet store.
- Streamlined outlet operations for increased efficiency by implementing new process improvements.
- Answered questions about store policies and addressed customer concerns.
Full Time Coffee Master
Starbucks, Barista
Reserve 4 Season KL
01.2021 - 01.2022
- Assisted management in developing seasonal promotions and special events that celebrated the diverse world of specialty coffee.
- Incorporated creative latte art into espresso-based drinks, elevating the overall presentation and delighting patrons with visual appeal.
- Ensured optimal freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
- Expanded my own knowledge of the industry through continuous professional development, attending workshops and trade events regularly.
Education
SPM
Smk Tunku Besar Burhanuddin
Negeri SembilanSkills
Store operations
Employee relations
Brand awareness
Social media marketing
Operations management
Sales management
Facility maintenance
Security management
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Team leadership
Multitasking
Operational efficiency
Multitasking Abilities
Customer service management
Excellent communication
Customer relations
Decision-making
Self motivation
Effective communication
Verbal and written communication
Adaptability and flexibility
Time management abilities
Staff management
Cost analysis and savings
Sales tracking
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Words
Schedulling
Timeline
Outlet Manager
Zus Coffee Sdn Bhd
01.2024 - Current
Outlet Supervisor
The Coffee Bean & Tea Leaf
01.2023 - 03.2024
Full Time Coffee Master
Starbucks, Barista
01.2021 - 01.2022
SPM
Smk Tunku Besar Burhanuddin