Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic
Muhammad Syazwan Bin Md Jamean

Muhammad Syazwan Bin Md Jamean

Outlet Manager
Cyberjaya, Selangor,10

Summary

Dynamic leader with proven expertise in operations management and customer service excellence, honed at Zus Coffee Sdn Bhd and other notable outlets. Skilled in driving revenue growth and team leadership, I excel in creating efficient service strategies and fostering a loyal customer base. My approach blends operational efficiency with effective communication, achieving significant performance enhancements.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Outlet Manager

Zus Coffee Sdn Bhd
01.2024 - Current
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered questions about store policies and addressed customer concerns.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
  • Increased customer satisfaction by implementing efficient service strategies and staff training programs.
  • Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Outlet Supervisor

The Coffee Bean & Tea Leaf
01.2023 - 03.2024
  • Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
  • Stayed current on industry trends to inform decision-making regarding merchandise selection for the outlet store.
  • Streamlined outlet operations for increased efficiency by implementing new process improvements.
  • Answered questions about store policies and addressed customer concerns.

Full Time Coffee Master

Starbucks, Barista
01.2021 - 01.2022
  • Assisted management in developing seasonal promotions and special events that celebrated the diverse world of specialty coffee.
  • Incorporated creative latte art into espresso-based drinks, elevating the overall presentation and delighting patrons with visual appeal.
  • Ensured optimal freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
  • Expanded my own knowledge of the industry through continuous professional development, attending workshops and trade events regularly.

Education

SPM

Smk Tunku Besar Burhanuddin
Negeri Sembilan

Skills

Store operations

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft Excel

Microsoft Words

Schedulling

Timeline

Outlet Manager

Zus Coffee Sdn Bhd
01.2024 - Current

Outlet Supervisor

The Coffee Bean & Tea Leaf
01.2023 - 03.2024

Full Time Coffee Master

Starbucks, Barista
01.2021 - 01.2022

SPM

Smk Tunku Besar Burhanuddin

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Muhammad Syazwan Bin Md JameanOutlet Manager