YEESPERAN JAGESPERAN

MRB & Cost of Quality Leadership

Lead the Material Review Board (MRB) and Cost of Poor Quality (COPQ) initiatives to drive down scrap costs both internally and at suppliers, improving cost efficiency and minimizing revenue impact.

People Leadership & Regional Oversight

Lead a 12-member regional team (Managers & Engineers) across Asia Pacific, enhancing supplier and manufacturing quality performance through structured scorecard reviews and issue escalation management.

Quality Operations Management

Oversee IQA, IPQA, and OQA teams, aligning process improvement initiatives and KPI-driven sustainability goals with departmental managers.

Management Representative for Quality Systems

Serve as Management Representative for IATF 16949, ISO 9001:2015, ISO 13485:2016, and VDA 6.3 audits, ensuring full compliance and audit readiness.

Customer & Compliance Interface

Act as the primary liaison for customers on all quality-related matters, ensuring compliance with customer specifications, industry standards, and workplace safety requirements.

Yield Improvement & Data-Driven Actions

Drive First Pass Yield (FPY) and Final Pass Yield (FPY) improvements through structured data analysis and long-term corrective actions.

Audit & Continuous Improvement

Lead regulatory and customer audits; drive proactive continuous improvement on yield and quality metrics across all operations.

PFMEA Effectiveness & Risk Mitigation

Ensure effective PFMEA implementation and periodic reviews to integrate customer concerns and internal deviations for enhanced process control.

Supplier Quality Excellence

Collaborate with SQE/IQA and suppliers to improve incoming quality, focusing on Tier 1 and Tier 2 supplier performance.

5S and Workplace Excellence

Conduct regular 5S audits across operations and departments to sustain a culture of cleanliness, organization, and efficiency.

Cross-Functional Improvement Leadership

Drive cross-functional teams to deliver improvement projects in line with annual and quarterly business objectives.

Quality Culture Building

Embed quality awareness throughout operations to cultivate a high-performance, quality-driven culture.

Training and Capability Development

Ensure effective technical and procedural training for inspectors, engineers, and managers to sustain quality excellence.

Quality Education & Compliance

Educate cross-functional teams and managers on quality systems, compliance, and process adherence.

Technical Guidance & Communication

Provide technical leadership to managers and engineers; ensure timely customer feedback response and adherence to quality plans.

KPI Review & Executive Reporting

Prepare and present monthly and quarterly quality performance reviews to senior leadership, highlighting key KPI trends and action plans.

Talent Management & Team Development

Recruit, develop, and motivate a high-performing quality team with strong competencies and leadership capabilities.

Internal & Supplier Audit Planning

Plan and execute in-house and supplier audits, driving improvement plans and presenting outcomes to senior management.

Supplier Compliance Audits

Define and conduct supplier audits and surveys to ensure conformance to quality standards and contractual flow-down requirements.

Cross-Functional (CFT) Audit Execution

Lead internal CFT audits for validation and ongoing management of quality system execution.

Supplier Performance Management

Monitor, report, and drive supplier corrective actions and continuous improvement activities to enhance factory performance.

Site Operations Support

Support factory sites in incoming inspection, part quality resolution, and supplier-related operational issues.

Cost Recovery & Supplier Accountability

Manage supplier containment and cost recovery processes for non-conforming materials and deviations.

Taskforce Leadership (Front-End Focus)

Implement and lead cross-functional taskforce teams addressing critical front-end issues impacting downstream quality.

Customer Issue Management & 8D Champion

Lead customer quality issue resolution and 8D presentations, ensuring effective action plan closure and customer satisfaction.

Regional Quality Leadership:

Manage ASEAN region customers and suppliers for VESDA (Very Early-Stage Detection Apparatus) manufacturing systems, covering sheet metal, machining, and casting suppliers, as well as in-house production and onsite quality support.

Supplier Audit Focal Point:

Lead supplier audits across ASEAN for both direct and Honeywell-appointed suppliers. Collaborate with cross-functional teams to prepare and present QBRs, yield performance, and supplier scorecards, driving measurable performance improvements.

Customer & Regulatory Audit Lead:

Coordinate customer audits and certification body (CB) audits, ensuring full compliance and audit readiness across manufacturing sites.

Training & Development:

Establish and execute training programs for key manufacturing personnel, supporting continuous learning and capability growth.

Supplier Capability Management:

Evaluate and enhance supplier quality systems, capacity, and production readiness to ensure uninterrupted delivery (OTD) and zero-defect performance.

Source Inspection & Qualification:

Oversee source inspections for visual, cosmetic, and mechanical conformance; lead PPAP and FAIR readiness, reviewing key documents (CMM, PFMEA, Control Plan, COC, TIR, MSDS, BOM, etc.) prior to customer submission.

TQM & PMP Involvement:

Active member of Total Quality Management (TQM) and Project Management (PMP) initiatives focusing on customer focus, continual improvement, and supplier partnerships.

Yield & Process Improvements:

Drive Supplier On-Test Yield, First Pass Yield (FPY), and Final Pass Yield (FPY) improvement programs aligned with control plans. Chair MRB and RMA reviews to drive root cause analysis and corrective actions.\

8D Problem Solving:

Facilitate and close 8D reports with suppliers and customers, ensuring timely resolution and prevention of recurrence.

Cost of Poor Quality (COPQ):

Quantify and validate cost recovery and charge-back processes for defective products from suppliers and internal operations.

Supplier Quality Improvement Program (SQIP):

Lead SQIP initiatives to address top issues impacting product quality and revenue performance.

Cost Reduction Projects:

Partner with cross-site teams to identify and implement cost optimization strategies for key components and processes.

Weekly Governance Meetings:

Drive weekly quality and MRB meetings to monitor key quality metrics, escalate concerns, and implement robust corrective actions.

Key Responsibilities:

• Conduct routine subcontractor and supplier audits to ensure purchased materials and IDT products meet customer and corporate quality requirements.
• Issue and monitor Corrective Action Requests (CARs) to subcontractors and suppliers, ensuring timely and effective closure to maintain product conformance.
• Collaborate closely with Corporate QA and Assembly Engineering teams to resolve quality issues and drive continuous improvement initiatives.
• Coordinate Quarterly Quality Review Meetings with subcontractors and implement improvement programs to reduce defects and enhance process capability.
• Perform and maintain supplier/subcontractor performance ratings and update the Approved Vendor List (AVL).
• Administer Supplier Questionnaires and assessments to evaluate quality systems and compliance.
• Support the Quality Management Representative (QMR) in establishing and maintaining ISO 9001 systems, including participation as an Internal Auditor.
• Serve as a key member of the Corporate SQE Team, driving system and process improvements to achieve consistent product quality and customer satisfaction.
• Act as Internal Auditor for TS16949, ISO9001, and ISO14001 standards; member of the MRB Review Board.
• Function as ESD Coordinator for the Penang Manufacturing Plant—ensuring ESD compliance, calibration of ESD tools, and adherence to related specifications.
• Lead RMA investigations using 8D and Why-Why Analysis methodologies; act as the Customer 8D Focal Point to ensure robust corrective and preventive actions.
• Own the Package Build Process at subcontractors, overseeing Incoming CSAM and X-Ray inspections prior to production release.
• Collaborate with engineering teams to introduce Poka-Yoke techniques for process improvement and error prevention.
• Manage RoHS and REACH compliance, ensuring materials and components are free from restricted hazardous substances and meet environmental safety standards.
• Partner with PCBA suppliers to enhance quality and resolve issues in SMT and assembly processes, particularly for automotive applications.
• Completed certified training in VDA 6.3 Process Audit, gaining in-depth understanding of system, process, and product audit integration.