Summary
Overview
Work History
Education
Personal Information
Timeline
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Bryan Tan Kah Oon

Bryan Tan Kah Oon

Supervisor
Georgetown,Penang

Summary

Experienced professional with 7 years in the food and beverages industry, specializing in customer service and operations. Successfully transitioned into online live marketing over the past 3 years, managing customer relationships and delivering exceptional service. Adaptable and results-driven with a proven track record of exceeding expectations.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Assistant

MSQ Marketing
04.2021 - 04.2025
  • Developed and implemented office procedures to increase efficiency.
  • Coordinated ordering of necessary supplies.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Outlet manager

Gong Cha
02.2015 - 03.2021
  • Displayed adept problem-solving and communication capabilities in demanding environments.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.

Education

SPM - Form 5

SMK Tanjong Bunga
01.2009 - 11 2014

Personal Information

  • Date of Birth: 12/28/96
  • Nationality: Malaysian
  • Driving License: Car and motorcycle

Timeline

Assistant

MSQ Marketing
04.2021 - 04.2025

Outlet manager

Gong Cha
02.2015 - 03.2021

SPM - Form 5

SMK Tanjong Bunga
01.2009 - 11 2014

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