Odoo CRM
Vinay Narayanan
Digital Sales
Kuala Lumpur,W.P. Kuala Lumpur
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a 9-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
Digital Sales Manager
Aventra Group
01.2024 - Current
- Trained junior team members in best practices for digital sales strategy development and execution, elevating their skills and contributions to the team's success.
- Created and executed targeted email campaigns for lead generation and conversion, driving significant increases in new customer acquisition.
- Managed a team of sales professionals to exceed quarterly digital sales goals and targets.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that combined traditional and digital media efforts, boosting overall sales performance.
- Established strong relationships with clients, resulting in long-term partnerships and increased customer retention rates.
- Leveraged advanced CRM tools for tracking client information, facilitating better decision-making regarding sales strategies and resource allocation.
Sales Account Manager
Denave Malaysia Sdn. Bhd.
2022.08 - 2023.12
- Developed innovative solutions to customer problems, resulting in a 25% increase in sales revenue from existing accounts
- Implemented a lead-management best practices approach for prioritizing prospects, resulting in an increase in lead-to-close conversion rate by 35%
- Applied a systematic process of prospecting, prospect qualification, and relationship-building activities to grow customer base by 50%
- Utilized data-centric approach to identify and convert ideal buyer segments and delivered a 20% increase in client retention
- Leveraged various customer engagement strategies to generate up-sell and cross-sell opportunities, resulting in 20% increase in customer loyalty
- Meeting customers' needs through follow-up meetings and providing technical solutions as well as product training to ensure customer success
- Selling Microsoft Azure, Dynamics, M365, Power apps, Power BI and other product offerings to the assigned accounts.
Sales Development Representative
Webhelp Services Malaysia Sdn. Bhd.
10.2020 - 07.2022
- Generated qualified opportunities by leveraging outbound sales engagement strategies such as calling, emailing, and social media
- Grew sales pipeline by 400% and achieved 150% of monthly sales targets under an aggressive timeline
- Assisted in educating clients on product offering and features
- Successfully collaborated with sales and marketing teams to identify market trends, customer segments and develop campaigns that will increase ROI
- Received award for highest cross selling and up selling deals for the fiscal year 2021-2022
- Initiated relationship building with key decision makers and stakeholders via outreach and follow-up activities
- Established strategies to identify, prioritize, and secure growth in target markets and achieved goals with targeted account based marketing strategies
- Consultative selling of Google Cloud Platform and Google Workspace products yielded 80% conversion from prospects to customers.
Business Development Representative
Oracle Malaysia Sdn. Bhd.
01.2018 - 09.2020
- Researched target markets, identified potential leads and generated qualified opportunities by utilizing market data
- Generated 25 qualified opportunities per month, resulting in 14 new accounts and a 90% renewal rate of existing customers
- Conducted outbound calling campaigns to drive product awareness, and negotiated contracts to close secure sales
- Achieved a sales pipeline growth of 24% and a closure rate of 83%
- Exceeded individual quota by 52%
- Developed strategic relationships and initiatives with key accounts, with a focus on client satisfaction and need fulfillment
- Developed new account portfolios through solid relationships and client feedback
- Demonstrated successful product capabilities and built value proposition for key accounts
- Collaborated with other team members to design and develop sales presentations, reports, and marketing materials
- Leveraging IaaS and PaaS solutions to modernize existing web applications and drive consistent digital experiences to end users.
Inside Sales Representative
Arvato Bertelsmann Marketing Services India Pvt. Ltd.
05.2017 - 10.2017
- Built relationships to increase market penetration and gained access to 15 new accounts, resulting in a 25% increase in revenue for Pitney Bowes
- Developed and implemented a concise outreach strategy, utilizing customer databases, individualized customer outreach, and coordinated promotional events to increase sales
- Increased customer loyalty and satisfaction ratings by 15%, successfully meeting and exceeding company expectations
- Reached monthly targets consistently and exceeded quota by an average of 10%
- Cultivated strong relationships with customers, providing excellent customer service and support which resulted in retention of majority of existing customers
- Utilized customer relationship management software to track customer accounts and activity.
Business Relations Consultant
Techjockey Infotech Pvt. Ltd.
07.2016 - 04.2017
- Initiated business relations partnerships to increase market share by 16%, ensuring efficient and compliant processes to convert leads into sales by utilizing data analysis tools
- Developed a sales-centric strategy that secured long-term customer relationships, increasing revenue by 22% with the implementation of best practices and innovative approaches
- Approached customers with a sell anything in IT attitude supported by access to a wide variety of channels and offerings to deliver solutions packets that created satisfaction
- Collaborated with internal departmental stakeholders to ensure delivery of optimal client service quality and adherence to policies and requirements
- Provided professional guidance to customer inquiries by applying product and market knowledge to achieve strategic goals
- Evaluation of client portfolio performance to propose targeted actions and solutions to maximize returns
- Face to face customer communication and customer support to build rapports and lasting relationship with immediate and prospective clients.
Sr. Business Development Executive
Doon Consulting
07.2015 - 06.2016
- Delivered 40% increase in sales leads and revenue through strategic outreach initiatives and effective digital channels consisting of LinkedIn, and other web-based mediums
- Established and maintained strong relationships with customers, partners and key stakeholders to understand customers' business goals and market trends and architect a successful Go-To-Market strategy
- Drove revenue growth by 80% by increasing market share and developing new business opportunities
- Managed a team of 3 sales and market professionals in an effective manner according to the organization's sales and marketing plan
- Mentored and trained a cohort of Jr
- Business Development professionals to perform exploratory business research on market trends and industries
- Generating business for various logos like Dell, RSA, Tata Communications, Cisco for their IT hardware and software portfolio., Airtel, Vodafone etc
- Through direct and indirect sales channels.
Education
Bachelors of Engineering in Electronics and Communications Engineering -
Sri Ramakrishna Engineering College
Coimbatore, Tamil Nadu 2012 - 2017
Diploma in Engineering in Electrical and Electronics Engineering -
Sri Ramakrishna Mission Vidyalaya Polytechnic College
Coimbatore, Tamil Nadu 2009 - 2012
Skills
Leadership
undefinedCertification
Microsoft 365 Fundamentals(MS-900), Microsoft, 2023
Software
Microsoft 365
Microsoft Dynamics 365
Oracle Fusion CRM
Salesforce CRM
Hubspot CRM
Mailjet
Languages
English
Native language
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Advanced
C1
Interests
Automobile enthusiast
Tech Geek
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Sales Manager
Aventra Group
01.2024 - Current
Microsoft 365 Fundamentals(MS-900), Microsoft, 2023
11-2023
Azure Fundamentals(AZ-900), Microsoft, 2022
10-2022
Sales Account Manager
Denave Malaysia Sdn. Bhd.
2022.08 - 2023.12
Sales Development Representative
Webhelp Services Malaysia Sdn. Bhd.
10.2020 - 07.2022
Business Development Representative
Oracle Malaysia Sdn. Bhd.
01.2018 - 09.2020
Inside Sales Representative
Arvato Bertelsmann Marketing Services India Pvt. Ltd.
05.2017 - 10.2017
Business Relations Consultant
Techjockey Infotech Pvt. Ltd.
07.2016 - 04.2017
Sr. Business Development Executive
Doon Consulting
07.2015 - 06.2016
Bachelors of Engineering in Electronics and Communications Engineering -
Sri Ramakrishna Engineering College
2012 - 2017
Diploma in Engineering in Electrical and Electronics Engineering -
Sri Ramakrishna Mission Vidyalaya Polytechnic College
2009 - 2012
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