Mohamad Fadzilah
Senior Service Crew
KUALA LUMPUR,W.P. KUALA LUMPUR
Summary
I am looking for a position where I can use my expertise in the hospitality industry to help develop and expand customer sales. I am particularly interested in exploring brand and product evolution and media endorsement.
My experience includes international cuisine, Malaysian cuisine, food and beverage operations, hotel operations, computer systems, and hotel management. I have a deep understanding of customer service and am passionate about creating memorable guest experiences. I am also a fast learner and am always eager to embrace new challenges.
I am excited about the possibility of joining a team that is committed to innovation and excellence. I am confident that I have the skills and experience necessary to be a valuable asset to your organization.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
Senior Service Crew
Great Wolo Bukit Bintang, Yewniverse Wolo Sdn. Bhd
Kuala Lumpur
10.2022 - Current
- I am looking for a job where I can make a meaningful contribution to an organization while also continuing to develop my professional skills. I believe my work ethic, interpersonal skills, and attention to detail make me a valuable asset to any team.
In my previous role as Senior Service Crew at Yakiniku Great Wolo Bukit Bintang in Kuala Lumpur, I was responsible for providing excellent customer service, ensuring the dining area was clean and organized, and assisting with food preparation. I take pride in my work and am confident in my ability to provide a positive and memorable experience for our guests.
I am proficient in all aspects of restaurant service, including taking orders, inputting them into our POS system, and serving food. I am also skilled in food preparation, including grilling, frying, and baking. I am confident that I can learn any new skills or procedures that may be required for this position.
Thank you for considering my application. I look forward to hearing from you soon.I have been working as a Senior Service Crew for Yakiniku Great Wolo Bukit Bintang in Kuala Lumpur for the past year. I love working here because I’m passionate about providing quality service and creating a memorable dining experience for our guests. Our restaurant specializes in high quality A5 grade wagyu beef from Japan, and I love being able to grill it to perfection for our customers. I take pride in helping our junior staff follow the restaurant’s policies and procedures and adhere to Japanese culinary standards. I enjoy explaining the menu to our guests, taking their orders, and inputting them into our POS system. I aim to ensure that our guests have a wonderful time and leave our restaurant feeling like they got their money’s worth.
Senior Cashier (F&B Captain)
C&C Gallery (Sarikei) Sdn. Bhd
Sarikei
07.2022 - 09.2022
- As a Senior Cashier at C&C Gallery (Sarikei) Sdn. Bhd, I had a variety of responsibilities that helped the store run smoothly. First and foremost, I ensured that all cash handling procedures were followed to the letter. I opened the Petty Cash Cashier, supervised cashier staff, and oversaw the sales outlet. I also made sure that standard operating procedures were followed correctly.
In addition to cash handling, I was in charge of staff scheduling and handled operations in the restaurants. I made sure that the right people were in the right place at the right time. I also oversaw restaurant operations to ensure a positive customer experience.My responsibilities as a Senior Cashier at C&C Gallery (Sarikei) Sdn. Bhd included opening the Petty Cash Cashier, supervising cashier staff, overseeing the sales outlet, and ensuring that proper procedures for handling money were followed. I was also in charge of staff scheduling and handled operations in the restaurants. I made sure that all cashier staff followed the proper procedures and standard operating procedures (S.O.P.) for handling money.
Waiter, Counter Crew
Resort World Genting
Genting Highlands
10.2018 - 06.2022
- I worked as a waiter and counter crew member at Resort World Genting, which is in Genting Highlands, Pahang. Working in this fast-paced environment helped me develop strong multitasking, time management, and communication skills. I learned how to work well as part of a team and provide excellent customer service to people from all over the world. I was responsible for taking orders, serving food and drinks, and maintaining a clean and safe work environment. I was also trained in handling cash and credit card transactions.I used to be a waiter and counter crew member at Resort World Genting, which is in Genting Highlands, Pahang. Working in this fast-paced environment helped me develop strong multitasking, time management, and communication skills. I learned how to work well as part of a team and provide excellent customer service to people from all over the world. I was responsible for taking orders, serving food and drinks, and maintaining a clean and safe work environment. I was also trained in handling cash and credit card transactions.
Cooker
Chickilicious
Sarikei
10.2018 - 11.2018
- I worked as a cooker for Chickilicious in Sarikei, Sarawak. I was responsible for taking orders from customers and sending them to the kitchen. I also prepped the cutlery and chinaware that would go to the tables. Once the kitchen staff was done preparing the orders, I would deliver them to the tables. In addition to all of that, I was also trained as a cashier.
In this role, I was also the person in charge of preparing the food that the customers would order. I made sure that the kitchen was always clean and that the food that was being served was of the highest quality. Finally, I was responsible for doing stock counts in the kitchen to make sure that we had enough supplies to last the day.
Assistant Kitchen
Yi Garden Cafe
Sarikei
08.2018 - 10.2018
- My responsibilities include preparing all ingredients before the restaurant opens for the day, as well as for the next day. Mise-en-place, or "everything in its place," is essential for a smooth-running kitchen. I make sure that all necessary ingredients are prepped and organized so that the chefs can focus on cooking and plating delicious meals for our customers. I also assist with other kitchen duties as needed, including cleaning, restocking supplies, and maintaining a safe and sanitary work environment.Person in charge for prepare a mise-en-place before shop will start the operation or for next day also.
Trainer Student
TanahMas The Sibu Hotel
Sibu
11.2017 - 04.2018
- As a practical student in the hospitality field, I am seeking to learn and gain experience that I can utilize in my future career. I am highly motivated and eager to contribute to the success of your hotel. I am confident that I have the skills and abilities to be a valuable asset to your team. In my previous role at the TanahMas The Sibu Hotel, I was responsible for monitoring and reporting trainee progress, introducing new learning tools, and analyzing team performance. I am also proficient in evaluating the effectiveness of training initiatives, tracking participant progress, and providing one-on-one mentoring. I am confident that I have the skills and experience necessary to be successful in this role. Thank you for your time and consideration.
Education
Hospitality in Culinary Art
Betong Vocational College
Betong, 13 01.2016 - 11.2018
Some College (No Degree) - Hospitality in Culinary Art
Betong Vocational College
Betong, 13 01.2016 - 11.2018
Some College (No Degree) - Hospitality in Culinary Art
Betong Vocational College
Betong, 13 01.2014 - 01.2016
Skills
Microsoft OfficeMicrosoft PowerPointMicrosoft ExcellMicrosoft Publisher
Leadership
Team Building
Organizational Skills
Coaching and Development
Data Entry
Problem-solving abilities
Online training experience
Multitasking
Professionalism
Decision-Making
Work Coordination
Task Prioritization
Attention to Detail
Leadership Development
Multitasking Abilities
Self Motivation
Time management abilities
Adaptability and Flexibility
Time Management
Critical Thinking
Effective Communication
Teamwork and Collaboration
Problem-Solving
Payment Collection
Course Planning
Train-the-Trainer
Training material updates
Job Skill Building
Written Communication
Employee Performance Reviews
Team Collaboration
Employee Relations
Additional Information
- ACHIEVEMENTS & AWARDS , 2017 - Award the Best Presenter for Final Year Project. 2017 - Certificate of Appreciation for WorldSkills Malaysia Competition-Zone Sarawak 2017 in Cooking Course. 2017 - The Star Award ( Full month attendance, Good performance in Academic, and good
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Certification
Diploma
Accomplishments
I am proud to share that I have been recognized with numerous awards throughout my educational journey. These awards not only demonstrate my academic achievements, but also my dedication, discipline, and outstanding performance in various fields.
In 2017, I was honored with the "Best Presenter" award for my final year project. I also received a Certificate of Appreciation for my participation in the WorldSkills Malaysia Competition-Zone Sarawak 2017 in the Cooking Course category.
My commitment to excellence extends beyond my coursework. I received the prestigious Star Award for maintaining a full month of attendance, achieving good performance in academics, and displaying exceptional discipline. Additionally, I was recognized for my achievements in various vocational courses, including Introduction to Hospitality Industry and Malaysian Cuisine.
I am grateful for these accolades, which serve as a testament to my hard work and determination. They have inspired me to continue to strive for greatness in my future endeavors.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Microsoft Word
Microsoft Power Point
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsInterests
Food And Beverages Industry
Hospitality and Tourism
Timeline
Senior Service Crew
Great Wolo Bukit Bintang, Yewniverse Wolo Sdn. Bhd
10.2022 - Current
Senior Cashier (F&B Captain)
C&C Gallery (Sarikei) Sdn. Bhd
07.2022 - 09.2022
Cooker
Chickilicious
10.2018 - 11.2018
Waiter, Counter Crew
Resort World Genting
10.2018 - 06.2022
Assistant Kitchen
Yi Garden Cafe
08.2018 - 10.2018
Diploma
04-2018
Trainer Student
TanahMas The Sibu Hotel
11.2017 - 04.2018
Hospitality in Culinary Art
Betong Vocational College
01.2016 - 11.2018
Some College (No Degree) - Hospitality in Culinary Art
Betong Vocational College
01.2016 - 11.2018
Some College (No Degree) - Hospitality in Culinary Art
Betong Vocational College
01.2014 - 01.2016