Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
THIVYAH BARATHAN

THIVYAH BARATHAN

Customer Service Executive
Petaling Jaya, Selangor

Summary

A dedicated Customer Service Executive with 9 years of experience and a background in psychology. Skilled in problem-solving, effective communication, and delivering exceptional customer experiences. Seeking opportunities to leverage my expertise in customer relations and service excellence while contributing to organizational growth.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Customer Service Executive

ENVO BPO SERVICES SDN.BHD
05.2022 - Current
  • Enhanced customer service by addressing inquiries and resolving issues promptly. Investigated and resolved customer issues by coordinating with internal teams. Maintained detailed and professional email communication to ensure customer satisfaction. Consistently achieved and exceeded KPIs, including response time, resolution rate, and customer satisfaction scores. Additionally, managed store operations, assisted customers with product selection, and promoted sales. Trained and mentored junior team members, maintained sales accounts, and prepared team member rosters. Conducted regular stock audits to ensure inventory accuracy and upheld store cleanliness and merchandising standards.

Customer Service

PLENTIFIELD HOTEL SDN.BHD
10.2017 - 12.2020
  • Responsible for answering customer telephone calls and emails regarding existing accounts, providing assistance with account issues, and offering solutions tailored to customer needs. Services were upgraded, and additional service package options were presented to enhance customer satisfaction. Assisted members with their account problems and provided detailed information on available membership packages. Accommodations were arranged for customers based on their preferences and requirements, ensuring a personalized and seamless experience.

Stylist And Store Assistant

LOVISA (M) SDN.BHD
05.2016 - 10.2017
  • Experience includes managing store operations, providing excellent customer service, and addressing inquiries while resolving issues promptly. Staff approached customers to assist with product selection and promoted products to meet or exceed sales targets. Responsibilities also included training and mentoring junior team members, maintaining sales accounts, and preparing team member rosters. Regular stock audits were conducted to ensure inventory accuracy, and detailed, professional email communication was maintained to ensure customer satisfaction. KPIs, including response time, resolution rate, and customer satisfaction scores, were consistently achieved and exceeded. Initiative and the ability to work independently with minimal supervision were demonstrated, and difficult customer situations were handled effectively. Store cleanliness and merchandising standards were maintained at all times.

Education

Sijil Pelajaran Malaysia (SPM) -

Methodist English School

Bachelor's Degree (Hons) - Psychology, Social Science

Open University Malaysia (OUM), Malaysia

Skills

Microsoft Word

Microsoft Power Point

Microsoft Excel

Music skill- vocalist

Editing

Designer (cards/poster and etc)

Voice Over Talent

Costume Designer

Presentation skills

Car license

References

  • Mr. Siva Subramaniam: 018-2328982

      Sales Manager (Plentifield Hotel Sdn.Bhd)


  • Ms. Meirra Manohgaran: 011-10217342

      Make up and Wardrobe Artist (Aaytha Film Productions Sdn. Bhd)


  • Mr. Nicholas James: 011-28668366

      Team Leader (Envo BPO Services sdn.Bhd)

Timeline

Customer Service Executive

ENVO BPO SERVICES SDN.BHD
05.2022 - Current

Customer Service

PLENTIFIELD HOTEL SDN.BHD
10.2017 - 12.2020

Stylist And Store Assistant

LOVISA (M) SDN.BHD
05.2016 - 10.2017

Sijil Pelajaran Malaysia (SPM) -

Methodist English School

Bachelor's Degree (Hons) - Psychology, Social Science

Open University Malaysia (OUM), Malaysia

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