THIVYAH BARATHAN
Petaling Jaya
Overview
9
9
years of professional experience
3
3
Languages
Work History
Customer Service Executive
ENVO BPO SDN.BHD.
05.2022 - Current
- Responding to customer inquiries within the agreed response time
- Resolving customer inquiries through support channels (Emails, chat)
- Providing customer service recovery, support, and recommendations
- Supporting customers on product information, purchase, delivery status, order, payment, promotions, and complaint resolution
- Accurately recording and escalating customer feedback and bugs
Wardrobe Assistant
AAYTHA RECORDS SDN.BHD.
12.2021 - 02.2022
- Assisted with costume fittings and alterations for theatrical productions
- Collaborated with costume designers to source and procure wardrobe items
- Facilitated quick costume changes during performances
- Worked closely with actors to ensure costumes fit and met production requirements
Customer Service Representative/Admin
PLENTIFIELD HOTEL SDN.BHD.
10.2017 - 12.2020
- Manage and resolve customer inquiries and complaints
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Assisted with administrative tasks including scheduling appointments
- Processed membership applications and renewals
Customer Service/Stylist
LOVISA (M) SDN.BHD.
05.2016 - 10.2017
- Provide personalized styling recommendations to clients
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Assisted customers with product selection and sizing
- Handled returns and exchanges
- Collaborated with team members to create visually appealing displays and promotions
Education
Sijil Pelajaran Malaysia (SPM) -
Methodist English School
Bachelors Degree (Hons) - Psychology
Open University Malaysia
Skills
Microsoft Word
Microsoft Excel
Canva
Adobe
Social Media Content Creator
Driving License
Costume Designing
Voice-over Artist
References
- Mr. Nicholas James (ENVO BPO Sdn.Bhd) - 60 11-28668366
- Ms. Meira (Aaytha Records) - 60 11-10217342
Timeline
Customer Service Executive
ENVO BPO SDN.BHD.
05.2022 - Current
Wardrobe Assistant
AAYTHA RECORDS SDN.BHD.
12.2021 - 02.2022
Customer Service Representative/Admin
PLENTIFIELD HOTEL SDN.BHD.
10.2017 - 12.2020
Customer Service/Stylist
LOVISA (M) SDN.BHD.
05.2016 - 10.2017
Sijil Pelajaran Malaysia (SPM) -
Methodist English School
Bachelors Degree (Hons) - Psychology
Open University Malaysia
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