Leroy Kai Boon Goh
Team Leader Cum Area Manager
Cheras
Summary
Reliable employee seeking Operation Supervisor position. Offering excellent communication and good judgment. Experienced Content Reviewer with over + years of experience in BPO Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Team Leader
ENVO BPO Services Sdn Bhd
11.2023 - 07.2024
- Providing directions and guidance
- Understanding the strengths and weaknesses of the team members
- Organizing tasks and setting goals
- Upholding the vision of the group
Team Leader
AOA Solutions
07.2023 - 10.2023
- Providing directions and guidance
- Understanding the strengths and weaknesses of the team members
- Organizing tasks and setting goals
- Upholding the vision of the group
Area Manager
Mix Metro Sdn Bhd
01.2023 - 06.2023
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Transformed underperforming teams into productive, profitable teams.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Content Reviewer
Majorel Malaysia
12.2019 - 01.2023
- Managed content distribution to online channels and social media platforms
- Used content management system to analyze user engagement and website traffic metrics
- Utilized analytics and site metrics to determine areas of improvement
- Evaluated satisfaction scores and provided required training to elevate staff performance in line with customer requests
Assistant Accountant (Part-Timer)
TW & Associates
09.2016 - 06.2017
- Reconciled company accounts for credit cards, employee expenses, and commissions
- Monitored the status of accounts receivable and payable to facilitate prompt processing
- Set up and improved accounting systems and processes to meet business needs and maximize operational success
- I have conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions
Education
Bachelor of Arts - Commerce Accounting
Universiti Tunku Abdul Rahman
Cheras, Wilayah Persekutuan Kuala Lumpur 05.2016 - 12.2019
Skills
Management Skills
Creativity
Planning and Coordination
Negotiation
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Quality improvement
Documentation and reporting
People management
Team building
Coaching
Employee evaluation
Leading team meetings
Performance improvement
Timeline
Team Leader
ENVO BPO Services Sdn Bhd
11.2023 - 07.2024
Team Leader
AOA Solutions
07.2023 - 10.2023
Area Manager
Mix Metro Sdn Bhd
01.2023 - 06.2023
Content Reviewer
Majorel Malaysia
12.2019 - 01.2023
Assistant Accountant (Part-Timer)
TW & Associates
09.2016 - 06.2017
Bachelor of Arts - Commerce Accounting
Universiti Tunku Abdul Rahman
05.2016 - 12.2019