Raman Theanmalar

Develop a plan to review and/or conduct on-site audits to assess compliance and controls within the department.

Identify areas of improvements and suggest /advise initiatives to revise for mitigation and to avoid reoccurrence findings

Propose initiatives to modify existing processes or adopt new ones to meet the latest regulatory standards.

Assess and prepare department Business Continuity Plan, Risk Awareness, Business Impact Analysis and Level of Disruption as a department guideline for any disruptions/ disaster occur

Experienced in performing Risk and Control Self-Assessments (RCSA), a structured process for identifying, assessing, and mitigating risks and internal controls.

Engage in fraud investigations led by fraud investigation unit and oversee the findings and ongoing progress.

Developed and executed detailed training programs to strengthen employee understanding of compliance obligations, ensuring consistent adherence to SOP processes.

Ensured proper documentation of all aspects of company's compliance program, including audit records and employee training logs

Responsible for the annual review of the SOP, Management Policy, Board Policy, letter to customers, outsourcing service providers and service providers.

Responsible to review the Risk Control Assessment Template (RCAT) for any new initiatives by assessing the risk and suggest adequate control to reduce the risk.

Responsible for reporting suits, reprimands and breaches

Responsible in conducting audits or performing cross-checks within the department.

Enhance operational efficiency by optimizing compliance processes and eliminating redundancies

Support internal and external audits to ensure adherence to relevant laws and regulations.

Responsible for implementing the department's framework with ongoing reviews and updates to ensure regulatory compliance.

Able to submit required tasks within dateline

Execute tasks involving outsourcing accounts to debt collection agencies and monitor settlements closely to increase the payment collections/ bank revenues

Oversee daily operational activities of the department to uphold the required standards of service quality and turnaround time, aiming to minimize customer complaints

Perform testing on systems to detect possible enhancements aimed at improving the efficiency of daily operations.

Generate a comprehensive agency collection report for management review.

Monitor agency performance to strategically allocate outsourcing accounts to top-performing agencies, maximizing recovery outcomes and mitigating credit loss risks.

Facilitate monthly meetings with all agencies to resolve challenges and refine collection strategies.

Conduct monthly training sessions for agency staff to reinforce the collections process in accordance with bank guidelines and reduce breached by agencies

Handled escalating problem and resolve customer complaints in timely manner to maintain customer trust and the opportunity to capture the revenue

Contact customers with delinquent accounts to discuss potential payment arrangements and negotiate terms for repayment.

Examine customers' financial status and develop customized repayment plans that suit their needs as per BNM Responsible Financing Guideline requirement

Responsible to document all communications and actions accurately and promptly in the collections system

Responsible to monitor and follow up on promise payment arrangements to optimize recovery efforts and increase bank revenues

Identify high-risk accounts to management for approval and suggest the alternatives/ solutions to offer to customers for timely repayment

Engage with internal teams, including credit risk, legal and customer service to find solutions for complex customers issues.

Develop and implement effective collection processes and procedures to optimize recovery efforts and increase bank revenuesmail,