Ju Liang Sia
Branch Manager
Sitiawan,Perak
Summary
Dynamic Branch Manager at Hong Leong Bank Berhad with a proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in project management and sales, I excel at building strong teams and implementing effective strategies that consistently exceed targets. Committed to fostering long-term client relationships and optimizing operational efficiency.
Overview
7
7
years of professional experience
1
1
Language
Work History
Branch Manager
Hong Leong Bank Berhad
07.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Assistant Sales Manager
Hong Leong Bank Berhad
07.2018 - 07.2022
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Skills
Strong team-builder
Accounts Receivable
Project Management
Sales expertise
Bottom Line LoanMaster Loan Servicing
Loans
FHA loan process background
Background in mutual funds, stocks, bonds and investments
Accomplishments
Getting GMD award of FY2324 - Leardeship
Timeline
Branch Manager
Hong Leong Bank Berhad
07.2022 - Current
Assistant Sales Manager
Hong Leong Bank Berhad
07.2018 - 07.2022