Ju Liang Sia
Branch Manager
Sitiawan,Perak
Summary
Dynamic Branch Manager at Hong Leong Bank Berhad with a proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in project management and sales, I excel at building strong teams and implementing effective strategies that consistently exceed targets. Committed to fostering long-term client relationships and optimizing operational efficiency.
Overview
7
7
years of professional experience
1
1
Language
Work History
Branch Manager
Hong Leong Bank Berhad
07.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Assistant Sales Manager
Hong Leong Bank Berhad
07.2018 - 07.2022
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Skills
Strong team-builder
Accomplishments
Getting GMD award of FY2324 - Leardeship
Timeline
Branch Manager
Hong Leong Bank Berhad
07.2022 - Current
Assistant Sales Manager
Hong Leong Bank Berhad
07.2018 - 07.2022
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