PRISCILLA PRIYA WILFRID
Kuala Lumpur
Summary
Dynamic, collaborative leader focused on driving success by fostering an engaged and empowering work culture . Proven ability to build strong partnerships with diverse stakeholders and streamline processes in fast-paced environments. Expertise in leveraging communication and inclusivity to enhance team collaboration and achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Manager, Financial Crime Compliance
Hong Leong Bank Berhad
11.2021 - Current
- Eliminated Significant Operational Backlog: Spearheaded a critical workflow optimization project and successfully led a 60-member team to eliminate a significant 2025 transaction monitoring backlog. This was achieved through implementing simplified review processes and optimizing alert logic, resulting in a permanent shift to a high-efficiency model.
- Critical System Upgrade Implementation: Playing a central, coordinating role in the SironOne (AML system) upgrade , effectively managing the complex UAT phase by coordinating between the project team and Transaction Monitoring testers, ensuring a smooth and successful system transition.
- Centralized Regulatory Data Expertise: Served as the primary liaison for Transaction Monitoring data , expertly coordinating and providing accurate statistics and critical data for all high-stakes internal and external regulatory requests, ensuring timely and compliant submissions to BNM.
- Accelerated Staff Proficiency: Developed and delivered over ten classroom-based training sessions on Transaction Monitoring principles, and frequently stepped up to lead multiple new-hire technical training programs in the absence of a dedicated trainer, significantly accelerating team competency.
- Workflow and Resource Management
Manage resource allocation and productivity within the team to ensure sufficient resources are optimally deployed to handle the workload.
Oversee the alert review process to ensure all alerts are resolved within the stipulated SLA, thereby maintaining the zero-backlog status achieved. - Quality Assurance and Risk Control:
Ensure proper and thorough investigation of all suspicious transactions related to possible money laundering / terrorism financing alerts.
Promote a strong culture of AML/CFT control while actively identifying AML/CFT gaps (in controls, systems, and personnel) and executing robust plans to minimize risks.
Be accountable for the identification and escalation of potential risks and critical issues to the Head, Transaction Monitoring & Investigation for timely assessment. - Team Performance and Leadership:
Monitor overall team performance against management expectations, involving proactive coaching of team members and providing expert guidance when necessary.
Lead the Town Hall Organizing Committee for the department, fostering strong internal communication and engagement. - Stakeholder and Regulatory Reporting:
Prepare and present detailed monthly reporting/statistics to Senior Management, providing insights into operational performance and key trends.
Manage all queries and prepare necessary presentations/submissions for Audit and Regulatory bodies BNM. - Training and Development
Provide classroom training on Transaction Monitoring to new staff and various business units to ensure consistent, high-level understanding across the organization.
AML Support Specialist / Team Leader
Standard Chartered Global Business Services
05.2018 - 10.2021
- Guaranteed System Integrity and Deployment: Successfully executed and deployed all necessary requests in the AML system's Detection Scenario Engine. This involved meticulous testing with Technology, securing necessary sign-offs, and ensuring the timely and compliant deployment of new Detection Scenarios into Production.
- Sustained Scenario Effectiveness and Compliance: Maintained the effectiveness and compliance of all Detection Scenarios by consistently working with Country FCC and Technology to ensure rules are current, accurate, and properly configured.
- Established Robust Change Governance: Developed and maintained a comprehensive, country-wise database of all Detection Scenario rules with up-to-date changes, and implemented a change request register to rigorously track all changes and functionalities, ensuring audit readiness and clear system lineage.
- Critical Project Rollout Support: Provided essential support in UAT and closely collaborated with the project implementation team for successful and timely country rollouts of the AML system.
- Ensured Data Accuracy and Control: Mitigated data integrity risks by conducting systematic Control Report Reviews to ensure 100% accurate transaction capture into the AML systems, including taking ownership of escalations and follow-ups with ITO to resolve any discrepancies.
- Maintained Proactive AML Monitoring: Ensured continuous and proactive AML monitoring capabilities by performing fortnightly code mapping reviews to integrate all newly created transaction codes into the monitoring rule set, alongside timely updates and amendments to the Internal Watchlist as requested by Country FCC.
AML Specialist
Citibank Berhad
11.2016 - 04.2017
- High-Risk Investigative Expertise: Successfully conducted and supervised complex AML investigations, including the critical review and quality assurance of investigative work performed by the hub specifically related to high-risk customers, ensuring uncompromising standards and risk coverage.
- Advanced Transaction Pattern Identification: Demonstrated expertise in identifying unusual and sophisticated transaction patterns by performing appropriate and exhaustive collection and analysis of financial documents, consistently providing a foundation for high-quality investigative outcomes.
- Drove Critical Relationship Decisions: Authored and finalized STRs and provided strategic recommendations regarding client relationship retention or termination. Successfully tracked and managed all resulting recommendations and account closures, directly mitigating financial crime risk for the bank.
- Ensured Regulatory Compliance and Reporting Excellence: Achieved a flawless record for timely and accurate regulatory report submissions, including high-stakes STRs and other mandatory reports to BNM, Securities Commission, Labuan FSA, and Law Enforcement Agencies, thereby preventing penalties and maintaining regulatory standing.
- Delivered Executive-Ready Findings: Consistently documented comprehensive review findings, ensured clear awareness of investigative conclusions across stakeholders, and prepared polished, high-quality reports for submission to Compliance, facilitating informed and timely decision-making.
Assistant Manager, Financial Crime Intervention
Great Eastern Life Assurance
02.2014 - 09.2016
- Ensured Rigorous High-Risk Customer Compliance: Successfully managed the EDD lifecycle for High-Risk Customers, including providing expert advice, review, and final preparation of all EDD forms, directly mitigating regulatory and reputational risk.
- Identified and Reported Complex Financial Crime: Expertly identified complex money laundering modus operandi, leading to the thorough review and submission of accurate STRs directly to the FIED of BNM.
- Managed and Executed Quarterly Screening Program: Managed and executed the critical quarterly screening of all customers, alongside the preparation of the comprehensive High-Risk Customer report for senior stakeholders.
- Successful Frontline Screening Deployment: Facilitated the smooth and effective deployment of the screening application to all front liners through targeted advisory, hands-on training, system access review, and clear communication, significantly improving the bank's real-time risk mitigation capabilities.
- Maintained Global Sanctions Compliance: Ensured continuous compliance with global sanctions lists (UNSC, OFAC, DPP, and Media Sweeps) through rigorous monitoring and screening of High-Risk Persons, and effectively managed communications and follow-up with line departments and IT to address matches.
- Supported Corporate Governance and Reporting: Provided end-to-end support for quarterly committee meetings, including preparing and presenting timely updates on AML/CFT initiatives to the Committee, drafting and securing formal sign-off for minutes, and diligently tracking Matters Arising to ensure departmental accountability.
- Delivered Executive and Group Reporting: Prepared and presented critical monthly AML/CFT reporting/statistics to Senior Management Team, the CEO, and the Group, providing transparent oversight of AML/CFT status, agency monitoring, and staff training compliance.
- Provided Essential AML/CFT Advisory: Acted as a key advisory point, participating in meetings and discussions to resolve complex implementation and operational issues concerning AML/CFT with Line Departments, IT, and Internal Audit, ensuring consistent policy application.
- Managed and Developed Contingent Workforce: Successfully managed the entire temporary staff lifecycle —from assisting in hiring and system access to liaising with 3rd Party Providers on payroll and attendance. This included actively managing temporary staff performance through coaching, addressing disciplinary issues, and mentoring to maintain high team output.
- Drove Staff Proficiency through Training: Delivered continuous AML/CFT training (new staff orientation, refresher courses, and specialized training) to various staff and business units, ensuring high levels of organizational awareness and compliance.
Anti-Money Laundering Specialist
BP Asia BSC
05.2012 - 01.2014
- Delivered Critical Reporting and Oversight: Successfully prepared and consistently delivered time-sensitive monthly and bi-weekly compliance reports, providing essential metrics and insights for Senior Management decision-making.
- Resolved Complex Stakeholder Issues: Functioned as the primary compliance liaison, effectively managing communication and issue resolution with both internal and external stakeholders to address and resolve complex queries and issues promptly.
- Strengthened Third-Party Risk Framework: Successfully executed due diligence for all new suppliers and individuals, meticulously assessing risk and assigning appropriate risk ratings to proactively mitigate third-party financial crime exposure.
- Expertly Managed Vendor Allegation Risk: Managed the entire vendor escalation process, conducting rigorous analysis of allegations against vendors and assigning informed risk ratings. This process was reinforced by engaging the Ethics & Compliance team to obtain official confirmation of the risk assigned, ensuring a unified risk posture.
- Managed Global High-Risk Agent Compliance: Maintained rigorous control over the High-Risk Agent process, implementing necessary mitigations and actively managing the official agent list for the business unit (e.g., BP Houston), ensuring critical sanctions and AML compliance.
- Drove Global Compliance Training: Spearheaded the successful management of the AML Web learn Certification process across BP Asia, driving mandatory compliance training completion among regional staff.
- Provided Cross-Border Process Expertise: Conducted critical process walkthrough via conference calls for global counterparts in various countries, including providing expert advisory services and responding to complex stakeholder queries, ensuring consistent global process understanding.
- Ensured Audit Readiness and Compliance: Successfully prepared all documentation and facilitated external Risk & Compliance audits for BP Entities globally and key counterparties like BP Alternative Energy, ensuring high standards of transparency and audit readiness.
- Enhanced Organizational Compliance Proficiency: Provided targeted AML training and detailed process walk-throughs for a diverse group of stakeholders, subordinates, and external vendors, significantly raising the level of compliance knowledge and adherence across the business.
Anti-Money Laundering Analyst
Citigroup Transaction Services (M) Sdn. Bhd.
03.2010 - 05.2012
- Established Investigative Subject Matter Expertise: Served as the definitive SME , providing expert analysis of alerts and in-depth investigations of transactional activities to accurately detect and confirm potential instances of Money Laundering and Terrorism Financing.
- Drove Team Proficiency through Mentorship: Significantly enhanced team capabilities by providing comprehensive training and dedicated mentorship to analysts on advanced investigative techniques, internal systems, product knowledge, and global money laundering policies and regulations.
- Executed Thorough, Evidence-Based Investigations: Successfully executed complex investigations by meticulously conducting searches, gathering crucial data, and recording evidence sourced from internal systems, commercial databases, external internet resources, and direct enquiries with Business or Compliance contacts.
- Enforced Quality Control and Case Disposition: Acted as the critical quality control point, authorizing the closure of cases and performing peer reviews of investigations to ensure analysts' recommendations for further enquiry, escalation, or closure were appropriate, well-justified, and fully compliant with internal standards.
- Achieved Global Standard Compliance: Consistently conducted alert investigations utilizing global standard policies, procedures, and tools, ensuring every case meets both stringent internal standards and all external regulatory requirements, including the accurate submission of requests for further information or suspicious activity recommendations.
Global Support Executive
HSBC Electronic Data Processing
09.2009 - 02.2010
- Supported Critical Data Analysis: Provided essential assistance in Data Processing and performed accurate ad-hoc data analysis, supporting the team's ability to derive insights and make data-driven decisions.
- Ensured High Customer Resolution Standards: Achieved high resolution rates for customer requests, ensuring every inquiry was accurately addressed and resolved in a timely and professional manner.
- Guaranteed Data and Process Integrity: Successfully validated crucial customer data and accurately tracked the processing turnaround time for both policy applications and financial transactions, ensuring process efficiency and data integrity for all records.
Education
Advanced Certificate - AML&CFT
International Compliance Association
UK10.2023
Advanced Certificate - AML&CFT
International Compliance Association
UK01.2012
Bachelor of Business Administration - Finance
Multimedia University
Cyberjaya05.2009
Foundation - Management
Multimedia University
Malacca05.2006
Skills
- Transaction Monitoring
- Team Management & Coaching
- Training
- Stakeholder Management
- Regulatory Requirements
- Presentations
- Communication
- Investigation
- Research
- Data Analysis
- Resource allocation
- Law Enforcement
- CDD/ECDD
Timeline
Manager, Financial Crime Compliance
Hong Leong Bank Berhad
11.2021 - Current
AML Support Specialist / Team Leader
Standard Chartered Global Business Services
05.2018 - 10.2021
AML Specialist
Citibank Berhad
11.2016 - 04.2017
Assistant Manager, Financial Crime Intervention
Great Eastern Life Assurance
02.2014 - 09.2016
Anti-Money Laundering Specialist
BP Asia BSC
05.2012 - 01.2014
Anti-Money Laundering Analyst
Citigroup Transaction Services (M) Sdn. Bhd.
03.2010 - 05.2012
Global Support Executive
HSBC Electronic Data Processing
09.2009 - 02.2010
Advanced Certificate - AML&CFT
International Compliance Association
Advanced Certificate - AML&CFT
International Compliance Association
Bachelor of Business Administration - Finance
Multimedia University
Foundation - Management
Multimedia University