TEH LI HONG
Sales Assistant Manager
Penang, Malaysia
Summary
Experienced Assistant Head of Apps Development and Business Solutions with a 2-year and 4-month proven track record. Demonstrated success in delivering compelling stage presentations and consistently closing sales deals. Recognized for leadership in exceeding sales targets within 3 months. Positive attitude and strong PowerPoint skills drive ambitious goals and continual exploration of potential. Experienced travel professional well-prepared for role focused on creating memorable itineraries and providing exceptional customer service. Excels in coordinating logistics, managing bookings, and ensuring seamless travel experiences. Valued for teamwork, flexibility in dynamic environments, and consistent achievement of high-impact results. Equipped with strong communication, problem-solving, and organizational skills to excel in any challenging situation.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
6
6
Languages
Work History
Tour Consultant
The Wandering Lens Pte Ltd
10.2023 - Current
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
Assistant Head of Apps Development and Business Solution
Infinitepay Sdn.bhd
04.2021 - 08.2023
- Assist the Business Unit Manager in developing and executing strategic plans to achieve business objectives, attending meetings and training sessions
- Conduct training for company products, sales strategies and new projects to sales staff and agents
- Expanding product knowledge & working knowledge of services and developing strategies to improve sales
- Effectively handling customer complaints and maintain good relationships with customers
- Assist with the recruitment of sales staff
- Represent the company at trade exhibitions, events and demonstrations
- Closely monitor the progress of key projects assigned and make sure meeting milestones timely
- Gather market and customer information to monitor performance metrics & identify areas for improvement
- Manage and lead sales teams to hit their sales goals and ensuring all process on track
- Coordinate with various departments and manage day-to-day operations, ensuring that all processes are running smoothly
- Manage and arrange for daily shipment, such as packing tablet and courier out
- Design and deliver the presentation in a confident and engaging manner in an Event to promote our products
Online E-commerce
Susenji
03.2020 - 04.2021
- Balancing the sale of products while being a degree student juggling my final year project during the pandemic
- Selling products online and building my personal brand on Instagram, utilizing advertisements to help me gain more customers
- Successfully helped 10 customers lose weight through a combination of activities and product support
Event crew/sales promoters
Fujifilm
09.2019 - 09.2019
- Set up and dismantle event booths and displays
- Assist in organizing and coordinating event logistics
- Engage with event attendees, answer inquiries, and provide information about Fujifilm products
- Manage crowd flow and ensure a smooth event experience
- Proactively approach customers and initiate product conversations
- Showcase Fujifilm products' features and benefits to potential customers
- Provide personalized recommendations based on customer needs
- Demonstrate product usage and functionality to enhance customer understanding
- Close sales by addressing customer concerns and objections
- Achieve sales targets and contribute to the overall success of the event
Senior Waitress
The sixth cantonese restaurant
12.2016 - 08.2017
- Responsible for supervising and mentoring junior waitstaff, ensuring great customer service, taking orders, managing reservations, maintaining cleanliness, handling customer issues, coordinating with the kitchen, processing payments, and following safety rules
Telemarketing
G-Workforce
11.2014 - 03.2015
- Making outbound calls to potential customers or clients
- Introducing products or services and explaining their benefits
- Engaging in active listening to understand customer needs and preferences
- Answering inquiries and addressing customer questions
- Generating leads and identifying potential sales opportunities
- Updating and maintaining accurate customer information in the database
Front Desk
Love A Loaf Bakery
11.2013 - 02.2014
- Greeting customers, taking orders, handling payments, maintaining a clean area, answering inquiries, and assisting with stocking and customer service
- Also assist the bakery as person in charge with decorating for Christmas and New Year holidays
Retail Sales Associate
Winter Times
11.2012 - 01.2013
- Assisting customers, processing sales such as promoting down jackets, long john etc, restocking, maintaining store cleanliness, and following store policies and procedures to ensure a positive shopping experience
Education
Bachelor of Mandarin Language - Foreign language(Mandarin), Human Resources
University Putra Malaysia
Serdang, Selangor 11.2012 - 06.2021
STPM - undefined
SMJK Perempuan China
03.2015 - 10.2016
Skills
Microsoft PowerPoint
Accomplishments
- Achieved the sales goal for a period of three months
- Chosen company representative for a presentation on the MDEC stage in English
- Supervised team of 5 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Personal Information
- Date of Birth: 04/14/97
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Hobbies
As an active person, I maintain my weekly workout routine, which includes running at least 5 km, 3-4 times per week. I also enjoy activities like diving, hiking, horseback riding, dancing, singing, cooking and drawing.
Timeline
Tour Consultant
The Wandering Lens Pte Ltd
10.2023 - Current
Assistant Head of Apps Development and Business Solution
Infinitepay Sdn.bhd
04.2021 - 08.2023
Online E-commerce
Susenji
03.2020 - 04.2021
Event crew/sales promoters
Fujifilm
09.2019 - 09.2019
Senior Waitress
The sixth cantonese restaurant
12.2016 - 08.2017
STPM - undefined
SMJK Perempuan China
03.2015 - 10.2016
Telemarketing
G-Workforce
11.2014 - 03.2015
Front Desk
Love A Loaf Bakery
11.2013 - 02.2014
Retail Sales Associate
Winter Times
11.2012 - 01.2013
Bachelor of Mandarin Language - Foreign language(Mandarin), Human Resources
University Putra Malaysia
11.2012 - 06.2021
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