Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Phone
Timeline
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HOP XUAN TRAN

HOP XUAN TRAN

Penang, Malaysia

Summary

Dedicated professional with a strong commitment to continuous learning and a proactive work approach. Known for maintaining confidence and a positive outlook in all work and life situations. Demonstrated 12 years of exceptional work efficiency and an optimistic spirit, earning the admiration of both superiors and colleagues alike.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Customer Service Expert

Teleperformance
02.2024 - Current


  • Deliver timely customer support via all available communication channels as part of the Facebook advertising project
  • Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
  • Identify and escalate priority issues through appropriate channels as and when necessary
  • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
  • Maintain and improves quality of service by sharing suggestions and recommendations
  • Keep job knowledge and skills up to date by attending training and continuously learning
  • Adhere to the policies and procedures set by the company and client
  • Perform other tasks as assigned by TL, OM
  • Adheres to the Company's customer values which are: 1. Responsibility: Represents the client and is the face of the brand to the outside world. 2. Quality and a Passion for Excellence: always want to shoot for the best possible result. 3. expected to project a professional company image through various communication channels.

Relationship Manager

VietNam Prosperity Commercial Joint Stock Bank (VP Bank Ben Thanh)
05.2023 - 09.2023
  • Build up and maintain network relationship with corporate decision-makers.
  • As a member of the bank's highly specialized rapid support team, responsible for training new personnel for the bank and supporting existing personnel with issues related to expertise.
  • Ensure revenue growth and deliver excellent service
  • Manage sales activities and customer relationships in order to fulfill commercial objectives.
  • Deliver good service and consulting of wholesales banking.
  • Analyze customers' strategic, financial planning, financial needs, and how businesses operate.
  • Prepare credit application, credit proposal package and other related documents that will be accelerated to appropriate credit approval discretion holder for final decision
  • Frequently visit and entertain clients to build up relations, update business development as well as identify new business opportunities from existing relationships.
  • Comply with bank's credit policies and standards, local laws and regulations regarding approval, reporting and documentation.
  • Perform other tasks as assigned by superiors

Relationship Manager Small and Medium - Sized Enterprises (RM SME)

Military Commercial Joint Stock Bank (MB)
12.2014 - 05.2023
  • Meeting and interviewing customers and their representatives to discuss their financial requirements.
  • As a member of the bank's highly specialized rapid support team, responsible for training new personnel for the bank and supporting existing personnel with issues related to expertise.
  • Advising clients about mergers, acquisitions, shares and other large-scale financial activities.
  • Outlining the impact of products such as treasury services, loans and credit.
  • Preparing lending agreements.
  • Promoting the bank's services.
  • Producing reports and other documents.
  • Managing and growing relationships with clients.
  • Perform other tasks as assigned by superiors

Retail Relationship Manager

Military Commercial Joint Stock Bank (MB)
12.2012 - 12.2014
  • Advise customers on bank services for their needs (e.g. loans and credit cards)
  • Manage customer bank accounts; open, close and oversee transactions
  • Resolve issues with banking services and accounts
  • Refer clients to in-house financial experts, as needed
  • Reach out to potential customers to generate new business
  • Present financial products and services to existing and prospective customers
  • Perform administrative duties (e.g. entering data into banking software)

Sale Staff

Huu Nghi Food Joint Stock Company
04.2012 - 12.2012
  • Understand the products in charge and sell all kinds of confectionery products.
  • Introduce products, advise customers on product-related information, and quote prices to customers.
  • Find customers, establish good relationships and regularly take care of customers.
  • Monthly reports updating market and competitor information.
  • Perform other tasks as assigned by superiors.

Education

The Degree of Bachelor - Finance And Banking

INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
VIET NAM
04.2001 -

Skills

  • Marketing Database Management
  • Leadership
  • Organization
  • Public Speaking
  • Problem Solving
  • Planning
  • Call center experience
  • Negotiation strategies

Accomplishments

  • 2024–2025: Consistently met all monthly KPIs and ranked among the Top 4 markets in April 2025
  • 2022 - 2023, Excellent team leader who completes KPI targets.
  • 2021, Excellent team leader who completes the highest foreign exchange target.
  • 2020, Employees complete the Bank's system-level TOP goals.
  • 2012 - 2019, Employees complete goals and KPIs well and excellently, always above 100%.

Personal Information

  • Date of Birth: 11/23/90
  • Nationality: Vietnamese

Phone

WhatsApp, (+60)17.389.4868

Timeline

Customer Service Expert

Teleperformance
02.2024 - Current

Relationship Manager

VietNam Prosperity Commercial Joint Stock Bank (VP Bank Ben Thanh)
05.2023 - 09.2023

Relationship Manager Small and Medium - Sized Enterprises (RM SME)

Military Commercial Joint Stock Bank (MB)
12.2014 - 05.2023

Retail Relationship Manager

Military Commercial Joint Stock Bank (MB)
12.2012 - 12.2014

Sale Staff

Huu Nghi Food Joint Stock Company
04.2012 - 12.2012

The Degree of Bachelor - Finance And Banking

INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
04.2001 -

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