Cola Chong Xin Qian
Assistant Manager
Penang, Malaysia
Summary
Experienced assistant manager with strong leadership, problem-solving and organizational skills honed in a society environment. Event planing and contributing with clients and staff.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Assistant Manager
The Chinese Calligraphy Society Of Singapore
03.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
Admin cum Customer Service
Vs Outlet Sdn Bhd
03.2021 - 02.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked well in a team setting, providing support and guidance.
Senior Sales Executive
RC Signature
07.2020 - 01.2021
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
Supervisor
Mamavege Restaurant
09.2019 - 05.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Sales Executive
Sketchers
12.2016 - 02.2018
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Enhanced customer satisfaction by providing timely and accurate product information.
Education
SPM, O Level - Sijil Pelajaran Malaysia
SMK Taman Perwira
BM, Penang 01.2014 - 12.2016
Skills
- Fast Learner
- Microsoft Excel, Microsoft Office
- Organizational Skills
- Teamwork Skills
- Management Skills
- Knowledge of Office Systems
- Work Ethic
- Time Management Skills
- Problem-solving Skills
- Flexibility and Adaptability
Timeline
Assistant Manager
The Chinese Calligraphy Society Of Singapore
03.2022 - 04.2025
Admin cum Customer Service
Vs Outlet Sdn Bhd
03.2021 - 02.2022
Senior Sales Executive
RC Signature
07.2020 - 01.2021
Supervisor
Mamavege Restaurant
09.2019 - 05.2020
Sales Executive
Sketchers
12.2016 - 02.2018
SPM, O Level - Sijil Pelajaran Malaysia
SMK Taman Perwira
01.2014 - 12.2016
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