Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cola Chong Xin Qian

Cola Chong Xin Qian

Assistant Manager
Penang, Malaysia

Summary

Experienced assistant manager with strong leadership, problem-solving and organizational skills honed in a society environment. Event planing and contributing with clients and staff.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

Assistant Manager

The Chinese Calligraphy Society Of Singapore
03.2022 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved project efficiency by streamlining processes and implementing time-saving strategies.
  • Developed marketing materials and promotional campaigns to maximize event attendance and visibility.

Admin cum Customer Service

Vs Outlet Sdn Bhd
03.2021 - 02.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked well in a team setting, providing support and guidance.

Senior Sales Executive

RC Signature
07.2020 - 01.2021
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
  • Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.

Supervisor

Mamavege Restaurant
09.2019 - 05.2020
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Sales Executive

Sketchers
12.2016 - 02.2018
  • Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
  • Enhanced customer satisfaction by providing timely and accurate product information.

Education

SPM, O Level - Sijil Pelajaran Malaysia

SMK Taman Perwira
BM, Penang
01.2014 - 12.2016

Skills

  • Fast Learner
  • Microsoft Excel, Microsoft Office
  • Organizational Skills
  • Teamwork Skills
  • Management Skills
  • Knowledge of Office Systems
  • Work Ethic
  • Time Management Skills
  • Problem-solving Skills
  • Flexibility and Adaptability

Timeline

Assistant Manager

The Chinese Calligraphy Society Of Singapore
03.2022 - 04.2025

Admin cum Customer Service

Vs Outlet Sdn Bhd
03.2021 - 02.2022

Senior Sales Executive

RC Signature
07.2020 - 01.2021

Supervisor

Mamavege Restaurant
09.2019 - 05.2020

Sales Executive

Sketchers
12.2016 - 02.2018

SPM, O Level - Sijil Pelajaran Malaysia

SMK Taman Perwira
01.2014 - 12.2016
Cola Chong Xin QianAssistant Manager