Tan Yong Shiang
Kota Kinabalu
Summary
Automotive Technician with working experiences of 9 years in the industry. Skilled in troubleshooting various automotive problem and possesses a solid track record of meeting customer needs. Has experiences working in fast-paced environment and knowledges of various auto repair tools.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Automotive Technical Assistant
Tan Chong Ekspres Auto Servis Sdn Bhd
10.2022 - Current
- Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
- Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests.
- Undertake Electronic Vehicle Health Checks
- Undertake vehicle road testing for diagnosis and to test repairs.
- Work closely with the service team and ensuring they are kept informed of the progress of work on customer vehicles and they are fully briefed on work completed. Discuss technical issues/works with directly customers when requested.
- Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand.
- Obtain appropriate authorisation if additional work is required on a vehicle.
- Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Nissan.
- Offer technical advice and support to workshop apprentices when requested by a Master Technician.
- Be open to try new methods of work designed to improve efficiency.
Automotive Technician
Fook Loi Sdn Bhd
10.2021 - 10.2022
Automotive Technician
Proton 2S Centre: Service and Spare Part
07.2016 - 10.2021
- Analyze vehicle performance by using computerized diagnostic tools.
- Repaired and serviced air conditioning, engine cooling and heating systems.
- Performed routine and scheduled maintenance services, such as tune-ups, oil changes and so on.
- Inspected vehicles by using checklists, including belts, steering hoses, rakes, fuels systems, exhaust and wheels.
Automotive Technician
CN Auto Tyre Sdn Bhd
08.2015 - 03.2016
- Perform routine maintenance and general mechanic work on vehicles.
- Perform inspection and test functionality of parts in various vehicles.
- Diagnostic tyre, alignment, balancing and so on.
Education
Sijil Pengajian Malaysia - SPM-Passed
SMK Muhibbah
SandakanSijil Kemahiran Malaysia - SKM Level 1 - Level 3
TCTECH Tan Chong Technical Institute
Petaling Jaya06.2015
Skills
Communication Skill (English, Malay, Mandarin, Cantonese, Hakka)
Troubleshooting
Engine Analysis
Major Services
Equipment Repair
Detail Oriented
Excellent customer satisfaction rate
Knowledge of various car parts
Time Management
Interpersonal Skills
Teamwork
Ability to learn quickly
Equipment management
Operations support
Technical diagnosis
Document processing
Technical guidance
Mechanical skills
Product research
Hardware maintenance
Research
Operating systems
Tech support
Computer maintenance
Teamwork and collaboration
Fast learner
Customer service
Multitasking Abilities
Document and file management
Relationship building
Microsoft office
Interpersonal skills
Office management
Diagnostics procedures
User training
Multitasking and time management
References
Encik Badrul Hisham, Mansur, Pegawai Penilaian, 019-222 0036, 03-7954 1628, Tan Chong Technical Institute
Accomplishments
I am a responsible and detail-oriented person. Some of my accomplishments include: helping to organize stock in a systematic way, ensuring items are easy to find, and performing stock takes with low error rates. I also always keep the store area clean and serve customers politely.
Certification
I have SKM 1/2/3 certificate. I also have a valid driving license (Class D). I have completed a basic computer course (Microsoft Office).
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Indonesian
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Automotive Technical Assistant
Tan Chong Ekspres Auto Servis Sdn Bhd
10.2022 - Current
Automotive Technician
Fook Loi Sdn Bhd
10.2021 - 10.2022
Automotive Technician
Proton 2S Centre: Service and Spare Part
07.2016 - 10.2021
Automotive Technician
CN Auto Tyre Sdn Bhd
08.2015 - 03.2016
Sijil Kemahiran Malaysia - SKM Level 1 - Level 3
TCTECH Tan Chong Technical Institute
Sijil Pengajian Malaysia - SPM-Passed
SMK Muhibbah