Canva
Liew Yun Kee
Sales & PR
Miri, Sarawak
Summary
Accomplished Sales Manager offering 3 years of experience developing and maximizing hotel sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Florist and Sales Manager
Qiqi Florist
06.2021 - Current
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Utilized floral design techniques to craft unique floral arrangements.
- Nurtured flowers to maintain quality and promote longevity.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Promoted the business through participation in local events, social media marketing, and community outreach efforts.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Junior Sales & PR
Imperial Palace Hotel
12.2017 - 05.2021
- Supported continuous improvement initiatives by providing feedback on current processes/procedures from a frontline perspective.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased client satisfaction by providing personalized sales consultations and tailored product recommendations.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Negotiated contracts successfully on behalf of clients, ensuring mutually favorable terms for both parties involved.
- Generated detailed reports for management review, highlighting sales achievements as well as areas requiring improvement or adjustment in strategy.
- Implemented upselling techniques during customer interactions to maximize revenue generation without compromising customer satisfaction levels.
- Boosted brand awareness through regular participation in trade shows, networking events, and online forums.
- Improved overall team productivity by sharing best practices, training new hires, and actively participating in weekly meetings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Arts - Tourism, Hospitality And Marketing
Curtin University Sarawak
Miri, Sarawak, Malaysia 04.2001 -
Skills
Bilingual Communication : Fluent in Mandarin, English, Malay, Hakka and Cantonese , which ensures seamless interaction with guests from diverse cultural backgrounds
Customer Service Expertise: Extensive experience in solving customer concerns with empathy and efficiency, directly translate to delivering memorable guest experiences
Digital Marketing Knowledge: Implement online strategies through different marketing channels that connect with their target audience, promote products or services, and achieve business objectives
Software
Google Adwords
Timeline
Florist and Sales Manager
Qiqi Florist
06.2021 - Current
Junior Sales & PR
Imperial Palace Hotel
12.2017 - 05.2021
Bachelor of Arts - Tourism, Hospitality And Marketing
Curtin University Sarawak
04.2001 -
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