Overview
Work History
Education
Skills
Timeline
Generic
FOO YING YI

FOO YING YI

Sungai Siput

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Startek
Johor bahru, Malaysia
07.2026 - Current
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
  • Maintained working knowledge of available products and services for enhanced customer service.
  • Remained calm under pressure to handle customer complaints and solve problems.

Agent

Great Eastern
Perak, Malaysia
05.2025 - Current
  • Quoted tailored insurance policies to align with client needs, ensuring informed decision-making.
  • Analysed customer needs to recommend optimal options, successfully upselling additional products and services.
  • Explained coverage options to potential policyholders, addressing questions and concerns to enhance understanding and confidence.
  • Assisted clients in understanding the terms and conditions of their insurance contracts.

Western Restaurant Server

DK Diner Kitchen
Perak, Malaysia
03.2024 - 06.2024
  • Handled customer complaints with empathy and professionalism, resolving issues to maintain high levels of guest satisfaction.
  • Maintained knowledge of food, drinks and menus to provide accurate answers to customer queries and improve satisfaction.
  • Communicated with kitchen staff to ensure timely service and accommodate special requests for guests.
  • Supported colleagues during busy periods to ensure timely service and enhance overall guest experience.

Clinical Dental assistant

Family Dental clinic
Perak, Malaysia
03.2024 - 04.2024
  • Assisted in preparing patients for dental procedures by ensuring they were informed and comfortable.
  • Assisted dentist during treatment procedures, ensuring patient comfort and support.
  • Organised necessary tools and materials in treatment rooms prior to appointments, enhancing readiness for procedures.
  • Stocked and prepared examination and treatment rooms, organising instruments and equipment for efficient workflow.

Education

Diploma of Higher Education - Diploma in International Business

IPK COLLEGE
Bukit Mertajam, Malaysia
2024 - 2026

SPM - Commerce Stream

SMJK POI LAM
Ipoh, Malaysia
2019 - 2024

UPSR - Primary Education

SJK(C) HING WA
Salak Utara, Malaysia
2013 - 2018

Skills

  • Customer relationship management
  • Proficient in Google Workspace (Docs, Sheets, Forms, Slides)
  • Strong communication and active listening skills
  • Good problem-solving abilities and able to handle challenges independently
  • Fluent in Malay, English, Mandarin, Cantonese, and Hakka
  • Patient, responsible, and detail-oriented in completing tasks

Timeline

Customer Service Executive

Startek
07.2026 - Current

Agent

Great Eastern
05.2025 - Current

Western Restaurant Server

DK Diner Kitchen
03.2024 - 06.2024

Clinical Dental assistant

Family Dental clinic
03.2024 - 04.2024

UPSR - Primary Education

SJK(C) HING WA
2013 - 2018

SPM - Commerce Stream

SMJK POI LAM
2019 - 2024

Diploma of Higher Education - Diploma in International Business

IPK COLLEGE
2024 - 2026
FOO YING YI