Nur Suliyana Binti Raja Mansor
Seremban, Negeri Sembilan,05
Summary
Dynamic professional with extensive experience in administrative management and customer service, notably at Ambang Wira Sdn Bhd. Excelled in database coordination and team leadership, significantly enhancing operational efficiency. Demonstrated expertise in Microsoft Office and a proven ability to lead teams towards achieving exceptional results.
Overview
10
10
years of professional experience
Work History
Administrative Executive
WD Gemilang Sdn Bhd
11.2023 - Current
- To handle any human resource issue (i.e. salary, allowance, staffing, etc)
- Collect staff timesheets, annual and sick leave to ensure the validity
- Prepare employees’ compensation and salary by the end of each month using payroll software
- Preparing payment for agent.
- Enter new employees’ data to system ESIM (Electronic Security Industry Management System).
- To arrange for training and development for respective employees-local & nepal.
- Preparing quotation about rate guard.
- To prepare agreement and stamping for new project.
- To assist in preparing project tenders.
Administrative Coordinator
Ambang Wira Sdn Bhd
09.2020 - 10.2023
- Record the daily arrival of employees and maintain attendance records.
- Draft and type letters for manager's approval.
- Manage office equipment and maintain important documents.
- Oversee hiring processes and monitor employee discipline.
- Prepare monthly reports and employee salary statements.
- Correspond via email and fax with organizations, customers and companies.
- Perform various other duties as directed by management
Customer Care Representative
Ambang Wira Sdn Bhd
01.2020 - 09.2020
- Provided rapid and effective customer service by promptly answering all phone calls.
- Expertly managed and resolved customer complaints,consistently exceeding performance standards.
- Prepared and submitted monthly report as per directives from superiors, providing valuable insights into operations.
- Successfully closed Preventive Maintenance (PPM) and work orders within prescribed timelines, optimizing operational efficiency.
- Met and exceeded targets for managing customer complaints,resulting in improved customer satisfaction.
- Collaborated with clients in meeting preparation, contributing to succesfull client interactions and partnerships.
Operations Helpdesk Assistant
Ambang Wira Sdn Bhd
03.2016 - 01.2020
- Efficiently monitored the maintenance system, ensuring optimal functionality.
- Recorded and maintained a comprehensive database for assets, maintenance records and damage history for reference purposes.
- Scheduled and generated preventive maintenance plans based on established schedules.
- Collected and compiled data summaries for monthly reports, providing valuable insights into maintenance operations.
- Ensured that all maintenance work was completed according to the set schedule, minimizing downtime.
- Recorded and stored data as required by relevant laws and regulations.
- Updated and maintained information in KKR's CIMMS system, an information management system for maintenance.
Customer Service Assistant
Ambang Wira Sdn Bhd
08.2014 - 02.2016
- Responsible for managing customer service inquiries and complaints related to building issues.
- Efficiently addressed and resolved customer concerns,ensuring a high level of satisfaction.
- Managed and coordinated maintenance tasks,responding to inquiries about company services.
- Created,maintained and organized databases for asset maintenance and damage history for future reference.
- Ensured that customer complaints were effectively implemented and resolved by the responsible parties.
- Posted job advestisements,oversaw the recruitment process and managed job applications for various positions.
- Gathered employee information for scheduling and assisted with the interview process.
- Prepared and maintained arrival reports for workers to track attendance and work hours.
Education
No Degree - Diploma Civil Engineering
Politeknik Port Dickson
Port Dickson, Negeri Sembilan, Malaysia 04.2001 -
No Degree - Sijil Pelajaran Malaysia
SMK Seri Perpatih
Gemas, Negeri Sembilan, Malaysia 04.2001 -
Skills
Administrative Management
New employee orientations
Database coordination
File Management
Document Preparation
File Organization
Record preparation
Team Leadership
Staff Training
Team building
Document Management
Microsoft Office
Multitasking
Excel spreadsheets
Social media knowledge
Timeline
Administrative Executive
WD Gemilang Sdn Bhd
11.2023 - Current
Administrative Coordinator
Ambang Wira Sdn Bhd
09.2020 - 10.2023
Customer Care Representative
Ambang Wira Sdn Bhd
01.2020 - 09.2020
Operations Helpdesk Assistant
Ambang Wira Sdn Bhd
03.2016 - 01.2020
Customer Service Assistant
Ambang Wira Sdn Bhd
08.2014 - 02.2016
No Degree - Diploma Civil Engineering
Politeknik Port Dickson
04.2001 -
No Degree - Sijil Pelajaran Malaysia
SMK Seri Perpatih
04.2001 -
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