Stefano Hillary Anak Marcos
Technical Assistant
Serian, Sarawak,13
Summary
I am a dynamic professional with a proven track record at Jaya Coastal Shipping Sdn. Bhd., excelling in incident management and cross-functional coordination. Demonstrated leadership in guiding technical projects to completion within strict deadlines, enhancing productivity by implementing process improvements. Skilled in fostering teamwork and collaboration, adept at multitasking and problem-solving to achieve significant outcomes.
I'm ready for pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Technical Coordinator
Jaya Coastal Shipping Sdn. Bhd.
06.2019 - Current
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams.
- Oversaw technical projects from inception to completion, consistently delivering within deadlines and budgets.
- Maintained detailed documentation on all technical procedures, providing a valuable resource for team members seeking guidance or clarification on specific tasks or processes.
- Arranged installations with associated resource management and schedule coordination.
- Oversaw work of technical team and tracked progress against assignment objectives.
Customer Service
Lion Group
02.2016 - 03.2019
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
Internship Management in Civil Office
Jabatan Kerja Raya, Sabah
01.2016 - 07.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Arts - Industrial Relation
04.2001 -
Skills
Incident Management
Timeline
Technical Coordinator - Jaya Coastal Shipping Sdn. Bhd.
06.2019 - Current
Customer Service - Lion Group
02.2016 - 03.2019
Internship Management in Civil Office - Jabatan Kerja Raya, Sabah
01.2016 - 07.2016
Universiti Malaysia Sabah - Bachelor of Arts, Industrial Relation
04.2001 -
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