Sharanjit Kaur
Management, Customer Service & Many More
Puncak Alam
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
OPERATIONS MANAGER @ Building Operations & Facilities Management
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
Petaling Jaya , Selangor
2020.01 - Current
- Handling 4 Departments...
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Investigated incidents and wrote reports.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Negotiated contracts with security vendors, securing high-quality services and equipment within budget constraints.
- Coordinated with law enforcement and emergency responders during critical incidents, minimizing impact and ensuring swift resolution.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Manager, Housekeeping
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
Petaling Jaya , Selangor
2017.01 - 2019.12
- Supervising and monitoring the staff...
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplished multiple tasks within established timeframes.
Assistant Manager, Housekeeping
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
Petaling Jaya , Selangor
2015.01 - 2017.12
- Supervising and monitoring the staff...
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Executive, HR & Admin
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
Petaling Jaya , Selangor
2012.01 - 2015.12
- Handle administration work in all spectrums...
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Enhanced stakeholder relations through strategic communication plans, boosting investor confidence.
- Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.
- Negotiated high-value contracts with new clients, substantially increasing revenue.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Admin Executive
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
Petaling Jaya , Selangor
2008.03 - 2011.12
- Monitoring staff annual leave, medical leave...
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Maintained protocol throughout routine work days and special events.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Implemented cost-saving strategies in office supply procurement, achieving significant annual savings.
- Negotiated with suppliers to secure advantageous terms, leading to improved quality of office supplies and services.
- Coordinated travel arrangements for executive team, ensuring seamless logistics for international and domestic trips.
- Assigned tasks and directed team of office clerks.
- Organized and supervised office event planning and building renovations.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Led staff and vendors in providing high level of service for owner and guests.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Receptionist Cum Admin Assistant
Seni Jaya Sdn Bhd
Petaling Jaya , Selangor
2003.06 - 2007.12
- Answering all incoming calls...
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Improved workflow by introducing more efficient document handling and organization practices.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Receptionist Cum Office Assistant
Business Machines Systems (M) Sdn Bhd
Subang Jaya , Selangor
1997.03 - 2003.05
- Answering all incoming calls...
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved data privacy compliance with meticulous management of sensitive information.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Supported company correspondence by drafting and distributing memos and emails.
- Improved workflow by introducing more efficient document handling and organization practices.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
UPSR -
SEKOLAH RENDAH JENIS KEBANGSAAN CONVENT KOTA, TAIPING
Taiping, Perak, Malaysia1991
Sijil Pelajaran Malaysia (SPM) (2nd Grade) -
SEKOLAH MENENGAH CONVENT, TAIPING
Taiping, Perak, Malaysia1996
Skills
Investigation (SECURITY)
Keycompetenciesskills
- Excellent in Microsoft office such as Microsoft word, Power Point and Microsoft Excel and Internet
- Fluently in English, Malay, Punjabi and Tamil
- Hard working and dedicated, willing to put extra time to learn and accomplish a task.
- Independent, self-motivated, fast learner and result oriented.
- Ready to accept challenges, to take a lead and carry heavy responsibility in critical situation.
- Proven telephone skills & excellent skills in the provision of customer service
- Excellent analytical and negotiation skills
- Ability to multi task and achieve positive outcomes
Personal Information
- Age: 45 Years 3 Months
- Expected Salary: RM 8,500.00 (neg)
- Date of Birth: 01/26/79
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Referrals
- Cik Linda, HR Executive, Business Machines Systems (M) Sdn Bhd, +603 5631 3945
- Ms Jessie Ramiah, Group HR Manager, Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd), +603 7957 8833/ 012-2171 502
Languageswritten
English, Bahasa Malaysia
Extracurricular Activities
Member off the Girl Guide Society Member of the English Society Representative of the Geography Society Representative of the Track and Field Events
Timeline
OPERATIONS MANAGER @ Building Operations & Facilities Management
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
2020.01 - Current
Manager, Housekeeping
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
2017.01 - 2019.12
Assistant Manager, Housekeeping
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
2015.01 - 2017.12
Senior Executive, HR & Admin
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
2012.01 - 2015.12
Admin Executive
Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)
2008.03 - 2011.12
Receptionist Cum Admin Assistant
Seni Jaya Sdn Bhd
2003.06 - 2007.12
Receptionist Cum Office Assistant
Business Machines Systems (M) Sdn Bhd
1997.03 - 2003.05
UPSR -
SEKOLAH RENDAH JENIS KEBANGSAAN CONVENT KOTA, TAIPING
Sijil Pelajaran Malaysia (SPM) (2nd Grade) -
SEKOLAH MENENGAH CONVENT, TAIPING
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