Summary
Overview
Work History
Education
Skills
Curriculum Vitae
Value Statement
Timeline
Generic
SITI NORAMIRA MOHD LOKMAN

SITI NORAMIRA MOHD LOKMAN

Kuala Lumpur

Summary

Graduated at Kolej Profesional Mara Indera Mahkota in Diploma Computer Networking. Hardworking and a fast-learner. Physically, I am able to listen and act on instruction promptly. A self-motivated person and flexible to adapt with new experience in work.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

CUSTOMER SERVICE EXECUTIVE

KERJAYA PROSPEK SDN BHD
07.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

CREW LEADER

MCDONALDS PETRONAS TAMAN MELATI
1 2020 - 1 2024
  • Handling crew leader task
  • Submit daily report to manager
  • Handling store daily task
  • Guide new crew.

CUSTOMER SERVICE

RHB BANK CONTACT CENTRE
01.2019 - 01.2020
  • Incharge answering telephone calls
  • Being incharge handling bank system
  • Managed with customer query
  • Engaged with the management for daily query.

ADMIN

STATIONARY BOOKSTORE
01.2018 - 01.2019
  • Manage all the stock receive in and out
  • Handling cashier.

Education

Diploma In Computer Networking -

KOLEJ PROFESIONAL MARA INDERA MAHKOTA
01.2016 - 12.2016

Sijil Pelajaran Malaysia - undefined

MAAHAD AMIR INDERA PETRA
01.2015 - undefined

Skills

  • Microsoft Office

  • Adobe Photoshop

  • Adobe Illustrator

  • Customer Engagement

  • Call center experience

  • Customer Service

  • Computer Skills

  • Multitasking

  • Calm and Professional Under Pressure

Curriculum Vitae

  • 01/01/2017-12/31/2018

COMPUTER SCIENCE ASSOCIATION (PRESIDENT) 

- Leading program that being organize by the association

- Handling reinforcement task and paperwork


  • NETBALL TEAM (VICE PRESIDENT)

- Assist president organize tournament 

- Monitoring organisation task by each club members

Value Statement

Seeking the opportunity where I can always gain new experience to contribute and exploit my skills for future career and developments of our advance economic development.

Timeline

CUSTOMER SERVICE EXECUTIVE

KERJAYA PROSPEK SDN BHD
07.2024 - Current

CUSTOMER SERVICE

RHB BANK CONTACT CENTRE
01.2019 - 01.2020

ADMIN

STATIONARY BOOKSTORE
01.2018 - 01.2019

Diploma In Computer Networking -

KOLEJ PROFESIONAL MARA INDERA MAHKOTA
01.2016 - 12.2016

Sijil Pelajaran Malaysia - undefined

MAAHAD AMIR INDERA PETRA
01.2015 - undefined

CREW LEADER

MCDONALDS PETRONAS TAMAN MELATI
1 2020 - 1 2024

Similar Profiles

CREATE PROFILE
SITI NORAMIRA MOHD LOKMAN