Thanaletchimi Mahalingam

• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Collaborated with cross-functional teams to improve overall customer experience within the company.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Collaborated with cross-functional teams to improve overall customer experience within the company.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Perform learning packages and assessment Quality Control and Quality Assurance during and after content production to maintain quality of our digital content products
• Provide training and guidance on the Quality Control and Quality Assurance of the learning and assessment packages internally and for users
• Curate, review and periodically audit curriculum standards (content, Learning and performance standards) for all levels in all Frog products
• Audit, review, assess, report and enhance functionality, curriculum tagging, template standards, format compatibility of learning and assessment packages
• Add, modify and update digital resources to Frog content product following content quality standard guidelines
• Review, modify, iterate, enhance learning and assessment packages based on internal and user feedback
• Design, modify, publish content templates following FrogAsia's quality standards
• Develop user guides, process and training materials on interacting with learning and assessment packages and their quality related process

Collaborate with other colleagues to gather requirements and translate business needs into technical support

• Perform other ad-hoc task as and when assigned or required by the content product owner
• Trainer teachers and school principal for new product launch in vle platform
• Manage intern staff to do their daily task
• Reason for leaving: No longer serving government projects, company changing direction
• REMARK: Feb 2020 till July 2021 I was doing my own job self employed Due to pandemic covid

• Making calls to customer and answering inbound calls
• Help customer to apply new service
• Provide customer information regarding the product information and current promotion
• Handle escalation calls and manager call back without depending on team leader
• Handle and Resolve customer complaints via phone call
• Data entry customer information and provide account information
• Teach newbie on job training at call floor
• Reason for leaving: Better opportunity Upgraded self

• Respond to customer inquiries
• Handle and Resolve customer complaints
• Produce call reports, key in customer data
• Answer calls professionally
• Identify and Escalate priority issues
• Follow up customer calls where necessary
• Provide customer with product and service information
• Make reservation for customers
• Reason for leaving: Contact end