Hoh Yuen Hong
Customer Service & Care
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Prouvers Sdn Bhd
Sri Petaling, Kuala Lumpur
1 2024 - Current
- Provide timely and accurate information to customers via phone, email, chat
- Process customer orders, returns, and exchanges in a fast and accurate manner
- Update customer account information, including contact details, preferences, and order history
- Build and maintain strong relationships with customers to encourage loyalty and repeat business
- Handle multiple customer inquiries or cases simultaneously in a fast-paced environment
- Top Sales Award for 3 consecutive months and Q3 2024
Sales Executive
Montblanc - Richemont
09.2023 - 12.2023
- Provide personalized, high-end customer service to create memorable shopping experiences for clients
- Build and maintain long-term relationships with high-net-worth individuals and VIP clients
- Maintain a deep understanding of the luxury brand's products, including their features, materials, and craftsmanship
- Meet or exceed sales targets and KPIs set by the company, ensuring strong revenue growth
Sales and Marketing Specialist
Nx Dimension Sdn Bhd
01.2023 - 04.2023
- Identify, qualify, and nurture leads through various channels, including digital marketing, cold calling, networking, and events
- Conduct market research to understand customer needs, preferences, and buying behavior in order to tailor marketing and sales approaches
- Develop and execute marketing campaigns (digital, email, social media, print, events) to generate leads and promote products or services
- Monitor online campaigns, optimize performance, and report on key metrics such as website traffic, engagement, and conversion rates
Education
Bachelor of Business (HONS) - International Business and Marketing
Taylor's University
Subang Jaya 03.2022 - 12.2023
Diploma - Business
Taylor's College
Subang Jaya 02.2020 - 03.2023
Skills
Microsoft Office
Call Center Experience
Online Chat and email
Documentation & Order Management
Efficient Communication Skills
Microsoft Office
Accomplishments
- Received Top Sales Award for 3 consecutive months and Top Performer for Q3 2024.
- Enforce outstanding customer care & service, increasing repeat business by 80%.
References
1. Prouvers Sdn Bhd
- Name: Ili Nurizzati
- Company Position: Customer Service Supervisor
- Contact Number: +60194098022
2. Montblanc - Richmont
- Name: Wong Pei Yin
- Company Position: Boutique Manager
- Contact Number: +60125386750
Timeline
Sales Executive
Montblanc - Richemont
09.2023 - 12.2023
Sales and Marketing Specialist
Nx Dimension Sdn Bhd
01.2023 - 04.2023
Bachelor of Business (HONS) - International Business and Marketing
Taylor's University
03.2022 - 12.2023
Diploma - Business
Taylor's College
02.2020 - 03.2023
Customer Service Executive
Prouvers Sdn Bhd
1 2024 - Current