Sankar Paninerselvam
Sungai Udang
Summary
To obtain a position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement to achieve the corporate goals Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
3
3
years of professional experience
Work History
IT Helpdesk Specialist
ProMicom Services (M) Sdn Bhd (Oil and Gas)
Kuala Lumpur, 14
04.2013 - 09.2014
- Diagnose and troubleshoot user issues via telephone, remotely, email and assist walk in User’s
- Assists company users on installation, configuration, and ongoing usability of laptop/desktop computers, peripheral equipment and software
- Works with vendor support contacts to resolve technical problems with laptop/desktop computing equipment and software
- Communicating with other work related companies on requesting laptop/desktop parts for internal company users
- Responsible for workstation setups, upgrades, hardware and software maintenance
- Collaborate with Network Administrators and other IT staff to ensure efficient operation of the company’s overall computing environment, including assistance with troubleshooting, installation and upgrades of LAN, WAN and VPN and server systems
- Maintain inventory records of all IT related resources
- Ensure that proper software license requirements are being met, documented and are up to date.
IT Helpdesk
Ranhill Worley Parsons (Oil and Gas)
04.2011 - 04.2013
- Diagnose and troubleshoot user issues via telephone, remotely, email and assist walk in users
- Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users
- Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software
- Delivers, tags, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches and able Setup wireless equipment in offshore
- Able to Troubleshoot printer such as fujixerox, Lexmark, Hp LaserJet, Hp colorjet and Konica minolta ) Activate door access card and printer access card
- Resolve related IT problem for (ALLIANCE partner PETRONAS Gas Berhad and Muhibbah Engineering Berhad ) Migrated user’s account
- Able to troubleshoot and configure applications such as VPN, SAP and other work related software’s Able to configure email in smart phone, tablet pc and i-pad
- Proficient in desktop installations, troubleshooting and support in a Microsoft Windows XP and Windows 7 Active Directory environment.
Computer Technician (Department Head) & Salesman
PC WORLD Sdn. Bhd
1 2010 - 4 2011
- Performed troubleshooting to correct computer hardware and software malfunctions
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment
- Managed network security measures, safeguarding sensitive company data from potential breaches
Education
Diploma in software and hardware Engineer -
Polytechnic Sultan Haji Ahmad Shah
Certificate in Hardware Engineer - undefined
Selandar Community College
Diploma in software and hardware Engineer - undefined
Polytechnic Sultan Haji Ahmad Shah
Certificate in Hardware Engineer - undefined
Selandar Community College
Skills
Expectation
RM 3000 – RM 3,500 (Negotiable), Yes, Will Consider, Yes
Additional Information
Able to work independently, interpersonal enthusiast and team work spirit., Able to communicate fluently and professionally in English, Positive thinking and highly driven to perform, Ability to listen to customer issue’s and respond accurately, Must be a team player, Always eager to learn new things., Possess strong organizational skill and result oriented., Can work under pressure to meet tight deadlines., Clean driving License B2., Electrical & electronically field., Office equipment (typing speed, programs etc.), Sales & Service computer parts., Knowledge on programming., Active in sports (football, badminton, basketball and athletic)., Pro-active, good team player, good time management and positive attitude, Proficient in Microsoft Word, Microsoft Excel, Power Point, Microsoft Excess, Adobe Acrobat Reader and Internet research., Repairing PC Hardware, Software, System Check & Configuration., Installation. Software installation, Network installation, Driver installation., Network. Create new network. LAN ( local area network ), Network cable Installation, software installation, server configuration, Well Spoken Written, Well Spoken Written, Well Spoken Written
Personalparticulars
Sankar s/o Paninerselvam, 39 years, 02/15/85, Indian, Hindu, Malaysian, Male, Married, 850215-01-6431, SU 597 Jalan Indah 13, Taman Putera Indah, Melaka, 76300, 016-9236581/ 013-7709366, shankersaraswathy@gmail.com
References
- MR. KUMARAN, MANAGER, PETRON FUEL INTERNATIONAL SDN BHD, LEVEL 10, MENARA I&P, NO 46, JALAN DUNGUN, DAMANSARA HEIGHTS, 50490, KUALA LUMPUR, 03-20828400
- MR. MAHMOOD SALIM, IM MANAGER, Ranhill Worley Parsons, 7th floor, SUNWAY TOWER, NO.86, JALAN AMPANG, 50450, KUALA LUMPUR, 012-2060470
Timeline
IT Helpdesk Specialist
ProMicom Services (M) Sdn Bhd (Oil and Gas)
04.2013 - 09.2014
IT Helpdesk
Ranhill Worley Parsons (Oil and Gas)
04.2011 - 04.2013
Computer Technician (Department Head) & Salesman
PC WORLD Sdn. Bhd
1 2010 - 4 2011
Diploma in software and hardware Engineer -
Polytechnic Sultan Haji Ahmad Shah
Certificate in Hardware Engineer - undefined
Selandar Community College
Diploma in software and hardware Engineer - undefined
Polytechnic Sultan Haji Ahmad Shah
Certificate in Hardware Engineer - undefined
Selandar Community College
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