Summary
Overview
Work History
Education
Skills
Timeline
Ismael Ibrahim

Ismael Ibrahim

Dispatcher & Operator Technician
Tawau

Summary

A highly accomplished Operations Specialist with extensive experience in managing delivery schedules and supervising daily operations. Proven organizational and leadership skills in overseeing operations to achieve company success. Supports technical tasks and ensures high technical and operational efficiency. Motivated to consistently achieve excellence and contribute significantly to the company's success.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in both personal work and collaborative projects.

Well-qualified professional with proven success in improving operations and solving problems. Proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Innovative technology professional skilled in enhancing systems and aligning technical solutions with business objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate candidate with strong organizational skills eager to secure a full-time position. Committed to achieving company goals through effective time management, problem-solving, and teamwork.

Experienced in maintaining, repairing, and welding systems to achieve performance targets. Skilled in operating complex machinery, ensuring safety compliance, and optimizing workflow efficiency. Known for reliability, adaptability, and delivering results in production and logistics environments.

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of coordinating staff and resources for seamless communication. Skilled in route planning, customer service, and multitasking under pressure.

Professional logistics coordinator adept at managing and optimizing dispatch operations. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs.

Overview

8
8
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages

Work History

Dispatcher and Operator Technician

Promicom Services Sdn Bhd
01.2020 - Current
  • Company Overview: Petron Oil (M) Sdn Bhd
  • Managing daily deliveries and processing orders in SAP.
  • Coordinating operational documentation such as Delivery Ticket (DT) seals, stock control, and delivery reports.
  • Familiar with meter reconciliation to ensure stock accuracy and oil transfer records and Daily Meter Delivery at TTLR.
  • Knowledge of inventory management to prevent stock shortages or excess.
  • Understanding of TIMS (Terminal Information Management System) for transaction management, stock reporting, and terminal operation control.
  • In-depth knowledge of ship and terminal operations as a Backup Loading Master, including monitoring tank gauging, water drainage, air bleeding, and hose connections at the jetty.
  • In-depth knowledge of Terminal safety operations and compliance with Petron Oil standards and regulations.
  • Implementing 5S workplace practices to ensure a safe and organized work environment.
  • Knowledge compliance with Permit to Work (PTW) for high-risk operations such as oil transfer and equipment maintenance.
  • Understanding oil spill control procedures and Emergency Response Plan (ERP).
  • Conducting Job Hazard Analysis (JHA) to identify and mitigate workplace safety risks.
  • Ensuring compliance with OSHA (Occupational Safety & Health Act) and terminal safety guidelines.
  • Experienced in safety training such as fire drills, chemical spill response, and confined space entry procedures.
  • Knowledge of pump and pipeline systems used for oil transfer.
  • Well-versed in the operation and maintenance of flow meters, tank gauging systems, and additive injection systems, supported by equipment calibration certification.
  • Assisting in meter calibration and troubleshooting technical issues related to oil measurement systems.
  • Knowledge of oil sampling and analysis methods to ensure product quality according to specifications.
  • Handling POIMS (Petron Oil Information Management System) documentation and records related to terminal safety and operations.
  • Experienced in coordinating with ship captains, engineers, truck drivers, and terminal operations teams.
  • Skilled in preparing daily reports and terminal operation documentation.
  • Communicating with Order Delivery Management (ODM) and the Commercial department to ensure smooth deliveries.
  • Supporting safety training and briefings for workers and ensuring compliance with company SOPs.
  • Completed Safety & Health Officer (SHO) course with foundational knowledge in workplace safety, occupational health practices, and compliance requirements.
  • Actively participated in internal and control audits, including terminal-level audits, as part of QMS and IMS activities to support continuous improvement and ensure compliance with company standards.
  • Conducted safety induction briefings for new truck drivers entering the terminal, ensuring they understand and comply with all safety procedures and regulations.
  • 5S Coordinator Responsible for coordinating the implementation of the 5S workplace organization system to ensure a clean, safe, and efficient work environment. Includes conducting internal audits and awareness training for staff.
  • Knowledgeable in preparing vessel outturn reports and transhipment summaries as part of operational documentation processes.

Operation Fleet Supervisor

Majawarisan Sdn Bhd
06.2018 - 12.2019
  • Managed the maintenance and operation of company trucks to ensure operational efficiency.
  • Coordinated truck drivers' routes to fuel stations to ensure timely deliveries.
  • Monitored driver performance and prepared regular performance reports.
  • Supervised drivers and monitored onboard computers (OBC) and CCTV systems for truck movement and stops using FM data.
  • Conducted regular safety meetings and toolbox talks to ensure compliance and safety standards.
  • Delivered safety briefings to drivers, reinforcing safety protocols and procedures.
  • Performed truck maintenance and ensured all vehicles met safety regulations.
  • Developed and delivered presentations on safety and operational procedures.
  • Trained and mentored drivers, enhancing their skills and ensuring adherence to safety protocols.
  • Ensured compliance with Petron regulations and standards.
  • Resolved operational and logistical issues to enhance productivity and safety.

Operation Fleet Supervisor

Jupiter Transport Sdn Bhd
06.2017 - 05.2018
  • Managed the maintenance and operation of company trucks to ensure operational efficiency.
  • Coordinated truck drivers' routes to fuel stations to ensure timely deliveries.
  • Monitored driver performance and prepared regular performance reports.
  • Supervised drivers and monitored On-Board Computers (OBC) and CCTV systems for truck movement and stops using FM data.
  • Conducted regular safety meetings and toolbox talks to ensure compliance and safety standards.
  • Performed truck maintenance and ensured all vehicles met safety regulations.
  • Resolved operational and logistical issues to enhance productivity and safety.

Education

Malaysian Certificate of Education -

Sekolah Menengah Kebangsaan Segaliud
  • Graduated with Honors.
  • Active in sports and extracurricular activities.
  • Active member of the debate team.
  • Member of the St. John Association and School Cadet Corps.

Skills

Terminal Operations & Logistics

Timeline

Dispatcher and Operator Technician - Promicom Services Sdn Bhd
01.2020 - Current
Operation Fleet Supervisor - Majawarisan Sdn Bhd
06.2018 - 12.2019
Operation Fleet Supervisor - Jupiter Transport Sdn Bhd
06.2017 - 05.2018
Sekolah Menengah Kebangsaan Segaliud - Malaysian Certificate of Education,
Ismael IbrahimDispatcher & Operator Technician