Summary
Overview
Work History
Education
Skills
Timeline
Generic
Samini Velan

Samini Velan

Klang

Summary

Adept at enhancing operational efficiency and credit management, I leveraged expertise in Microsoft Office 365 and SAP at YTL Cement Share Service Sdn Bhd to improve collection processes by over 77%. My strong analytical skills and relationship management abilities have consistently optimized credit strategies and minimized risks, demonstrating a proven track record of success in financial analysis and customer engagement. Hardworking Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Credit Management Officer

YTL Cement Share Service Sdn Bhd
05.2019 - 12.2023
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • To ensure the new / renewed collateral is according to the company format. To seek for legal team advice for any discrepancy.
  • To prepare details calculation on outstanding balance and interest to be charged to proceed with legal action once received instruction from AR team
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Used CTOS and Experian, Microsoft Office Tool to perform credit appraisals, document verification and loan approvals.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 77-82%.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Reviewed and analyzed loan procedures.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Provided resources and expertise for conversion, validation and training required for company-wide software updates.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Developed strategies to expedite payments and customer resolutions.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Referred delinquent accounts to collections department or outside resources.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Compiled data critical to analysis of annual bad debt.

COORDINATOR – CREDIT ASSESSMENT & DEBT RECOVERY

LAFARGE SHARED SERVICES SDN BHD
07.2016 - 05.2019
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Kept high average of performance evaluations.
  • Perform financial analysis to determine credit worthiness of the applicants to facilitate decision making
  • Prepare assessment of the applicant background thru credit report search (CTOS Credit Manager and RAM Credit Info)
  • Ensure credit application received processed within the agreed timeline
  • Monitor customer collateral and temporary credit limits expiry, send reminder, and follow up for renewal
  • Customer master data creation and maintenance (JDE, SAP & Macola)
  • Conduct periodical account review annually to maintain active customer master
  • To prepare details calculation on outstanding balance and interest to be charged to proceed with legal action
  • Collaborate and close follow up with sales team on debt recovery matters  Coordinate and follow up with solicitor on legal proceedings against defaulting customer to facilitate recovery
  • Update report on legal status, and customer account creation data to the management monthly
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • To monitor and banking cheque for legal customers under installment payment
  • To advise or report the legal customer’s payment to the AR team for tagging

NTERNSHIP – CONSUMER COLLECTION CREDIT CARD ADMIN

Alliance Bank Malaysia Berhad
02.2015 - 08.2015
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Prepare quotation and invoice
  • Responsible for monthly account update and payment collection  Responsible to update monthly report to health ministry
  • Liaise with customer through telephone e-mail and meet in person, to set up training classes.
  • Liaise with trainer to get fixed on their availability to conduct the training.
  • Prepare the arrangement of training, all the documents regarding the training include proposal, quotation, invoice and also the training material

Education

BBA - Major In Finance

UNITAR
Petaling Jaya, Selangor, Malaysia
12.2014

Skills

  • Expertise in Microsoft Office 365 (Excel, PPoint, Word and Etc), SAP, Lotus Notes, JDE Enterprise One and Macola
  • Loan Origination
  • Documentation Review
  • Cash Flow analysis
  • Credit analysis
  • Proficient in English & Malay
  • Financial statement analysis
  • Relationship Management
  • Investigations
  • Application Review
  • Credit Reports
  • Risk Analysis
  • Cash Flow Management
  • Records Management
  • Application processing
  • Risk Assessments
  • Data Interpretation

Timeline

Credit Management Officer

YTL Cement Share Service Sdn Bhd
05.2019 - 12.2023

COORDINATOR – CREDIT ASSESSMENT & DEBT RECOVERY

LAFARGE SHARED SERVICES SDN BHD
07.2016 - 05.2019

NTERNSHIP – CONSUMER COLLECTION CREDIT CARD ADMIN

Alliance Bank Malaysia Berhad
02.2015 - 08.2015

BBA - Major In Finance

UNITAR

Similar Profiles

CREATE PROFILE
Samini Velan