NOR AZIZIAH BINTI NORKHALID
OPERATION TECH SUPPORT
Klang
Summary
Malaysian professional with strong communication, leadership, and adaptability skills. Passionate about gaining knowledge and improving expertise in IT support, operations, and customer service. Able to work independently and collaboratively in dynamic environments.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Operation Tech Support / Service Desk
GDEX BERHAD HQ (IT Department)
01.2023 - Current
- Provided first-level support for system and mobile device issues via email, WhatsApp, and phone.
- Escalated complex issues to developers/infra and tracked resolution progress.
- Managed MDM portal, inactive devices, and device policies.
- Supported system testing, pilot runs, deployment, and post-deployment activities.
- Planned and executed mobile device renewal & deployment exercises.
- Verified telco charges and coordinated with branches & HR.
- Conducted ground visits for system checks and improvement feedback.
- Led system enhancement initiatives and participated in process flow reviews.
- Reviewed telco line and MDM license renewals/terminations.
- Evaluated new mobile device models.
Operation Completion Unit
GDEX BERHAD, SUBANG JAYA BRANCH
Bandar Sunway Subang Jaya
01.2018 - 01.2023
- Managed inbound and outbound shipments more than 1000 shipment daily to ensure smooth operations.
- Ensured accurate shipment status updates and reported operational issues.
- Managed courier supply, claims, and coordination with relevant departments.
Customer Service
GDEX BERHAD, SUBANG JAYA BRANCH
01.2017 - 01.2018
- Assisted customers regarding shipment, collection, rates, and general enquiries using a POS system and Company Web and Application
Customer Service Officer
CELCOM AXIATA CONTACT CENTRE
01.2012 - 01.2017
- Handled customer complaints related to network issues, phone technical errors, and account management (Prepaid & Postpaid).
- Managed escalated cases to ensure resolution and customer satisfaction.
- Reach more than 100 call paydays
- Work midnight shift for 3 years independently solve any issue.
Tour Planner & Organizer
ALIA TRAVEL & TOUR
Shah Alam , Selangor, Selangor
01.2011 - 01.2012
- Planned customized tour packages, primarily for government clients.
- Conducted sales and prepared promotional materials for tour packages.
- Doing sales by Email and walk in to government office
Education
Malaysian Skill Certificate Level 3 - Courier Service Operation
GDEX Academy
Petaling Jaya, Kuala Lumpur01.2023
Graduate Diploma - Tourism Management
Kolej Poly-Tech MARA Alor Setar (collaboration With UiTM)
Alor Setar , Kedah01.2012
Skills
References
Name : Mohamed Najib – Regional Manager Subang Jaya Branch
Phone: +60173394343
Name : Hasbi Assidiq – Supervisor Operation Tech Support
Phone: +60 13-409 4418
Timeline
Operation Tech Support / Service Desk
GDEX BERHAD HQ (IT Department)
01.2023 - Current
Operation Completion Unit
GDEX BERHAD, SUBANG JAYA BRANCH
01.2018 - 01.2023
Customer Service
GDEX BERHAD, SUBANG JAYA BRANCH
01.2017 - 01.2018
Customer Service Officer
CELCOM AXIATA CONTACT CENTRE
01.2012 - 01.2017
Tour Planner & Organizer
ALIA TRAVEL & TOUR
01.2011 - 01.2012
Malaysian Skill Certificate Level 3 - Courier Service Operation
GDEX Academy
Graduate Diploma - Tourism Management
Kolej Poly-Tech MARA Alor Setar (collaboration With UiTM)