Summary
Overview
Work History
Education
Skills
Awards
Compliance Knowledge
Accomplishments
Certification
Timeline
Generic
Ryan Teh Jing Yan

Ryan Teh Jing Yan

Staff Quality Engineer
Bayan Lepas

Summary

Quality Engineer with 7 years of experience in driving product and process quality improvement across diverse manufacturing environments. Proven ability to lead cross functional team in investigating non-conformity and implementing systematic solutions, utilizing methodologies such as FMEA and 8D problem-solving. Proficient in statistical analysis and quality tools, ensuring compliance with rigorous industry standards. Skilled in managing New Product Introductions, particularly in Semiconductors, PCBA, SMT and High level assembly, while maintaining a focus continuous improvement and operational excellence. Committed to fostering a culture of quality and efficiency through proactive communication and collaboration.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Staff Quality Engineer

ASE Electronics Sdn. Bhd.
01.2024 - Current
  • Overseen Memory & WLCSP BU and guide QA engineers on their daily task.
  • Actively communicate with customer on the feedback / issue arise.
  • Drive for EP (Error Proof) & CIP (Continuous Improvement Program) projects.
  • Monitor and sustain 8D and internal audit closure cycle time from the team.
  • On top of external and internal quality issues and provide timely summary update to QA manager.
  • Analyzing problems and developing improvements plan through systemic approach (e.g. FMEA, Process Mapping, Human Error Elimination)
  • Work closely with Internal & external partners (e.g. process engineers, account team, customers, product group)
  • Driving investigation of quality excursions to root cause and ensure systematic solutions are in place.
  • Gauge and ensure quality protocols are followed, documentation is correctly maintained, and implement any new changes or adaptations based on quality reviews
  • Achievements: 1. Maintain 0 CAR for customer Intel over the service period.
  • 2. Team lead for department Robotic Process Automation (RPA) projects.
  • 3. NPI lead to define the framework for NPI checklist and closely track on the NPI performance.
  • Investigated customer complaints thoroughly, implementing corrective actions promptly to prevent future occurrences while preserving customer trust.
  • Collaborated with cross-functional teams to identify and resolve potential design issues, resulting in optimized product performance.
  • Implemented statistical process control measures to monitor manufacturing processes, ensuring consistent product quality.
  • Spearheaded risk management activities by conducting FMEA studies to proactively address potential failure modes before they impacted production or customers.
  • Conducted regular audits of suppliers, maintaining high-quality standards throughout the supply chain.

Quality Engineer

Escatec Electronics Sdn. Bhd.
03.2022 - 12.2023
  • Understand customer quality requirement and translate into internal document for inspection and implementation.
  • Manage RMA process to resolve defects raised by customer.
  • Drive, resolve and respond to customer on quality feedback/complaints and timely update customer on 8D progress within stipulated timeline.
  • Coordinate with cross functional teams for PPAP deliverable items review and submission to Automotive customer.
  • Support NPI buyoff for new products covering SMT to backend process and 1st piece buyoff under ECN implementation.
  • Access and recommend in improving effectiveness and efficiency on pFMEA and Control Plan development process base on internal and customer specification.
  • Plan and establish outgoing quality inspection plan to enhance quality throughput yield at OQA station.
  • Participate in audits: internal audit, customer audit & IATF audit.
  • Achievements: 1. Subject Matter Expert for PPAP, SPC, GRR & APQP in quality department.
  • 2. Lead the teams to distinguish the actual root cause and provide solution from the perspective of ergonomic, safety and effectiveness. Result: Reduce 24 CARs from previous QE to 9CARs in 2 months with no repeated case, current 9CARs are due to DFM flaws from customer design.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
  • Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
  • Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
  • Streamlined DFM flaws, defect tracking process, enabling quicker resolutions and boosting customer satisfaction.

Quality Engineer

Jabil Circuit Sdn. Bhd.
12.2019 - 02.2022
  • Perform product and process audit in monthly basis.
  • Perform Layer Process Audit (LPA) in weekly basis.
  • Plan, manage and implement quality control activities including New Product Introduction (NPI) and Product Transfer from China counterpart to meet customer and company quality goals and objective.
  • Attend CAC/4Q/QIC meeting to ensure quality issue being communicate within internal team.
  • Handle NPI Project and prepare TQP deliverable items for automotive customer (TESLA) from NPI to Mass Production.
  • Nominated to involve in plant expansion at Batu Kawan and in charge to give product knowledge training to new recruit quality technician to ensure attention to quality specification and adherence to customer requirement.
  • Set up process checkpoint and linkage using MES system for effectiveness process control.
  • Achievements: 1. Helping company to stop continuously charge back up to $1,000 USD per month from customer (TESLA) due to incompliance to contracted EDI label (Electronic Data Interchange) requirement. Lead and coordinate with global support team, to developed new label scanning route using reverse engineering concept in MES scanning.

Quality Engineer Cum Quality Management Representative

MEDDEV MFG SDN. BHD.
07.2018 - 11.2019
  • Serve as Quality Managing Representative (QMR) to handle ISO audit, customer audit, customer visit etc.
  • Creating and maintaining company documentation, such as quality manual, and quality procedures.
  • Co-ordinate for the new product launch preparation such as new equipment validation, new product testing method and SOP changes.
  • To manage QA function and supervise QC for daily task.
  • Analyzing, identifying and implementing manufacturing of medical device and process improvements which will improve capability and performance.
  • To call for quality meeting, management review and internal audits and perform system audit to determine the quality of the work.
  • Work closely with production to ensure product gold sample was followed.
  • Responsible for timely closure of CAPA, non-conformance investigation report (NCR), investigation and deviations using 8D, Fishbone diagram and 5W analysis.
  • Achievements: 1. Assist in ISO13485 audit from previous 21 audit CARs to only 1 minor CAR that fall under HR department.
  • 2. Improve document system and quality of plastic injection moulding per customer requirement.

Quality Consultant

SQC Management (PG) SDN. BHD.
07.2017 - 06.2018
  • Responsible to provide consultation training and document services to customers to be ISO certified which covered:
  • -Quality system related to medical device ISO 13485
  • -Food Safety system ISO 22000, HACCP and GMP
  • -GMP related pharmaceutical, cosmetic, herbs and health supplement
  • -GDPMD related to distribution of medical Perform device
  • -Conduct mock audit to prepare client comply to related standard before actual external audit.
  • Achievements: 1. Provide training to clients on introduction to standard and internal audit skill.
  • 2. Assist client in external audit with achievement less than 3 minor CAR being issued.
  • 3. Active participation in three external audits activities per months.

Education

Bachelor of Science (Hons) - Resource Biotechnology

UNIMAS
01.2013 - 01.2017

SMK TUNKU ABDUL RAHMAN - SCIENCE

01.2006 - 01.2012

Skills

    Minitab and SPC

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Awards

  • Dean List Award, 2014-2015, UNIMAS
  • Choral Speaking, 2011, District Level

Compliance Knowledge

  • ISO 22000 Requirement
  • GMP Requirement
  • IATF Requirement
  • GDPMD Requirement
  • ISO 13485 Requirement
  • ISO 9001 Requirement

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Drove supplier corrective actions and improved supplier PPM from XXXX to XXXX within 1 year.

Certification

[Area of certification], [Company Name] - [Timeframe]

Timeline

Staff Quality Engineer

ASE Electronics Sdn. Bhd.
01.2024 - Current

Quality Engineer

Escatec Electronics Sdn. Bhd.
03.2022 - 12.2023

Quality Engineer

Jabil Circuit Sdn. Bhd.
12.2019 - 02.2022

Quality Engineer Cum Quality Management Representative

MEDDEV MFG SDN. BHD.
07.2018 - 11.2019

Quality Consultant

SQC Management (PG) SDN. BHD.
07.2017 - 06.2018

Bachelor of Science (Hons) - Resource Biotechnology

UNIMAS
01.2013 - 01.2017

SMK TUNKU ABDUL RAHMAN - SCIENCE

01.2006 - 01.2012

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Ryan Teh Jing YanStaff Quality Engineer