Nurul Hidayah Muhamad Fildaus
Quality Technician at Boston Scientific
Kepala Batas, Penang
Summary
Adept at enhancing learning and quality outcomes, I leveraged strong Tajweed knowledge at Rumah Mengaji Darul Ulum and applied root cause analysis at Boston Scientific to improve product standards. My creative lesson delivery and quality assurance skills fostered critical thinking and ensured high-quality standards, significantly boosting student engagement and product reliability. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
6
6
years of professional experience
Work History
Online Quran Teacher
Rumah Mengaji Darul Ulum
02.2024 - Current
- Increased student participation using interactive tools like online quizzes and discussion forums for collaborative learning experiences.
- Enhanced student comprehension by incorporating real-life examples and relatable analogies in Quran teachings.
- Monitored online classroom interactions closely to ensure a safe and respectful learning environment for all students.
- Fostered critical thinking skills by encouraging students to analyze verses from various perspectives during group discussions.
- Assisted in curriculum development, ensuring a well-rounded and comprehensive understanding of the Quran for students.
- Implemented creative teaching methods such as role-play activities, enhancing student engagement while reinforcing important concepts from the Quran.
Quality Technician
Boston Scientific
03.2021 - Current
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Lead medical devices Risk Management Process and maintain the Risk Management files.
- Compile customer's complaints file , conduct failure investigation, work with site engineer to perform simulation where required, to resolve quality feedback.
- Involved in product review revalidation, Own NCEP and involved with CAPA activities as assigned.
Supervisor
Secret Recipe, Kl Sentral
01.2019 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Customer Support Specialist (Contract)
Umobile Sdn Bhd
07.2020 - 01.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Conducted detailed analysis of customer feedback to identify patterns and areas for improvement in product development.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
Education
Bachelor of Arts - Social Science
Universiti Pertahanan Nasional Malaysia
Kuala Lumpur 04.2001 -
Skills
Feedback provision
Strong Tajweed knowledge
Islamic studies background
Creative Lesson Delivery
Root Cause Analysis
Quality Assurance
Documentation And Reporting
Quality Engineering Tools
Test Plan Development
Materials review
Corrective and Preventive Actions
FMEA Certification
Timeline
Online Quran Teacher
Rumah Mengaji Darul Ulum
02.2024 - Current
Quality Technician
Boston Scientific
03.2021 - Current
Customer Support Specialist (Contract)
Umobile Sdn Bhd
07.2020 - 01.2021
Supervisor
Secret Recipe, Kl Sentral
01.2019 - 02.2021
Bachelor of Arts - Social Science
Universiti Pertahanan Nasional Malaysia
04.2001 -
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