Jivaniswaramon Devan
Information Systems Specialist
Bayan Lepas, Penang
Summary
Highly skilled professional with a Bachelor's degree in Management Information Systems, specializing in AI and Technology. Extensive experience in upgrading software and hardware, enhancing data security, and providing technical support to end users. Proficient in Microsoft Office, Visual Studio, MySQL, C, C++, C#, HTML, and CSS. Demonstrated expertise in database management and software development. Proven ability to collaborate with vendors to stabilize and improve gateway networks. Strong analytical and problem-solving skills, with a commitment to continuous learning and staying abreast of technological advancements. Effective communicator and team player, adept at working with cross-functional teams to achieve organizational objectives.
Overview
4
4
years of professional experience
Work History
Service Engineer
DHL Global
01.2024 - Current
- Maintain and upgrade logistics and delivery systems, troubleshoot technical issues, and implement data security measures to ensure optimal performance and protection of sensitive information.
- Provide technical assistance and support to end users, ensuring timely resolution of issues, and collaborate with vendors and third-party service providers to stabilize and improve network connectivity.
- Enhance operational efficiency and service quality through regular system audits, preventive maintenance, documentation of technical procedures, and effective communication with cross-functional teams.
- Coordinate with vendors such as Cisco, HP and network providers to improve hardware and network conditions to support high traffic with reduced latency to improve company efficiency.
- ]Manage major gateways solely. [Penang Gateway, Bayan Lepas Service Centre, Batu Kawan Service Centre and Ipoh Service Centre]
Internship
Enrico's Raviraj Pvt. Ltd.
03.2021 - 05.2021
- Assist in managing, maintaining, and upgrading information systems, including hardware and software components, and ensure optimal performance through regular maintenance and troubleshooting.
- Provide technical support to end users, resolve IT issues, and help develop and implement IT policies and procedures to ensure data security.
- Participate in IT-related projects, such as system upgrades and migrations, assist in data entry and database management tasks, and stay updated with the latest IT trends and technologies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Management Information Systems
Aimst University
Kedah 04.2001 -
Foundation Studies - Business Management
Aimst University
Kedah 04.2001 -
Skills
Technical support
Timeline
Service Engineer
DHL Global
01.2024 - Current
Internship
Enrico's Raviraj Pvt. Ltd.
03.2021 - 05.2021
Bachelor of Science - Management Information Systems
Aimst University
04.2001 -
Foundation Studies - Business Management
Aimst University
04.2001 -
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