NURUL HAMIZAH MD SAI'AAN
EXECUTIVE
Semenyih, Selangor,10
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at LKL Advance Metaltech Sdn Bhd, leveraging skills in technical troubleshooting and customer service. Excelled in developing solutions and negotiating technical parts, achieving significant business growth. Demonstrated exceptional time management and task prioritization, contributing to a results-driven team environment.
Overview
7
7
years of professional experience
Work History
Technical Support Executive
LKL Advance Metaltech Sdn Bhd
07.2022 - Current
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
Businesss Development Executive
LKL Advance Metaltech Sdn Bhd
05.2018 - 07.2022
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
- Built relationships with customers and community to promote long term business growth.
Medical Sales Executive
UWC Healthcare Sdn Bhd
05.2017 - 05.2018
- Demonstrated adaptability by successfully selling across various medical equipment within healthcare provider.
- Established a reputation as a reliable and knowledgeable resource for clients, earning multiple referrals from satisfied customers.
- Developed strong rapport with clients by consistently delivering exceptional customer service throughout the sales process.
- Streamlined order processing and customer service operations, increasing overall efficiency within the organization.
- Negotiated contracts with hospital administrators, resulting in increased business opportunities.
Education
M.D. - Electrical Engineering
Universiti Tun Hussein Onn Malaysia
Batu Pahat, Johor, Malaysia 04.2001 -
Bachelor of Science - Biomedical Electronic Engineering
Universiti Malaysia Perlis
Arau, Perlis, Malaysia 04.2001 -
Skills
Customer Support
Additional Information
Assoc. Prof. Dr. Soon Chin Fhong, Senior Lecturer, Universiti Tun Hussein Onn Malaysia
(Mobile) 017-7802456
Normah Asiah Hussin, Business Development Manager, LKL Advance Metaltech Sdn.Bhd.
(Mobile ) 010-8952990
Timeline
Technical Support Executive
LKL Advance Metaltech Sdn Bhd
07.2022 - Current
Businesss Development Executive
LKL Advance Metaltech Sdn Bhd
05.2018 - 07.2022
Medical Sales Executive
UWC Healthcare Sdn Bhd
05.2017 - 05.2018
M.D. - Electrical Engineering
Universiti Tun Hussein Onn Malaysia
04.2001 -
Bachelor of Science - Biomedical Electronic Engineering
Universiti Malaysia Perlis
04.2001 -
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