NURUL AIN ASYIKIN SAYUTI

• Coordinated ICT transition activities for Singtel Optus customers across multiple sites and services.
• Managed complex project schedules, ensuring timely delivery, and minimal disruption.
• Collaborated with internal teams to implement new services, and support onboarding and outboarding processes.
• Acted as a liaison between technical teams and stakeholders to ensure alignment and smooth execution.
• Successfully managed multiple transition projects simultaneously, prioritizing tasks and maintaining deadlines.
• Improved overall client satisfaction by providing tailored assistance, regular updates, and comprehensive support throughout each stage of the transition process.

• Oversaw IT asset lifecycle management, improving hardware uptime, and procurement efficiency.
• Served as PIC for Veeva CRM, supporting over 30 medical sales reps in daily operations.
• Maintained SAP pricing data across Malaysia, Brunei, and Singapore, ensuring accuracy and compliance.
• Partnered with cross-functional teams to prioritize business needs and align IT solutions with strategic goals.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.

Key Project:

• RPA – CFC Project: Coordinated with Finance and Supply (ASEAN) to enable automation via BOT credential setup.
• Project Oxford: SAP transition for Hygiene GBU, managing customer master data, and pricing for Malaysia and Singapore.