Haziqah Idris

Australia & New Zealand Market

Operation task:

• Order processing
• Order status check
• Process return order request
• Liaise problematic issues with internal departments & clients
• Issue credit & debit note
• Register/extend client master account
• Create proforma invoice for New Zealand orders
• Arrange air freight upon request for New Zealand clients

Systems involved: SAP/Conexiom/SFDC/Honeywell's eComm Portal/AU courier service websites - TNT Express & Border Express/DHL Air/Microsoft Excel, Outlook & Teams

Operation task:

• Order processing
• Order status check
• Process return order request
• Liaise problematic issues with internal departments & clients
• Issue credit & debit note

Systems involved: SAP/Mind/SCUBA/IRIS/Cisco

Operation task:

• Chats specialist for B2B clients (eg: Mars Petfood/Ribena/Tigerbalm/Hiruscar & etc.)
• Order processing for B2C market (eg: PandaMart/GrabMart/PotboyMart)
• Order status check
• Liaise problematic issues with internal departments & end-user
• Issue stock transfer & adjustment
• Digital and physical data managing

Systems involved: SAP/Shopee/Lazada/STO physical form/Microsoft Excel

Operation Task:

Assist inter-department duty (HR & Admin Dept.)

• Review resume & contact candidates for interview
• Basic payroll duty - verify employee attendance, update new employee list
• Performing clerical task - data managing, assessments marking, etc.
• Arranging and reserving meeting rooms

Systems involved: N/A - mostly physical documents

Operation Task:

Assist inter-department duty (HR & Admin Dept.)

• Physical data managing
• Arranging and reserving meeting rooms
• Fax memo duty
• Review resume & contact candidates for interview

Systems involved: N/A - mostly physical documents