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Nurul Afiqah Bt Ahmad
Rawang, Selangor Darul
Summary
Collaborative individual trained and ready to succeed in high-volume food environments. Offering exemplary stock rotation and inventory oversight skills. Ready to master new challenges in the role of Commis Chef.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service cum Admin
Abang Besi SDN BHD
Sungai Buloh
01.2020 - 06.2021
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Executive
Domino’s Pizza Malaysia
02.2020 - 11.2020
- Answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Sells additional services by recognizing opportunities to up-sell accounts
- Described product and service details to customers to provide information on benefits and advantages.
- Maintains call center database by entering information
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
Crew Members
McDonalds Bukit Rahman Putra
01.2019 - 01.2020
- Work in the kitchen cooking and preparing food and other menu items
- Front counter or at kios
- helping customers through the ordering process
- Cleaning the restaurant and completing other assigned tasks.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
Customer Service Executive
Domino’s Pizza Malaysia
01.2016 - 01.2017
- Determines requirements by working with customers
- Answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Sells additional services by recognizing opportunities to up-sell accounts
- Explaining new features
- Maintains call center database by entering information.
Teacher
Tadika ABC Bandar Baru Bangi
03.2016 - 09.2016
- Teaching children age between 4 years to 6 years
- Doing filing and documention for Tadika
- Doing lesson plan before teaching
- Make outdoor event for children.
Sales Assistant
Tong Yang Magic
01.2015 - 07.2015
- Expline about produk to customer
- Selling products
Internship Student
JS Adiwarna
Bandar Baru Bangi
01.2012 - 05.2013
- Mei 2013 :Management and Operational Staff,(Interntship) JS Adiwarna Publication and Distribution
- Monitor and assist in the packaging of the book
- Assist the management in terms of filing, photocopy and facsimile
- Doing some marketing projects
- Handle the promotion of products on social sites
- Selling at festivals and book stores of Jemari Seni.
Operator
Meditop Corpration (M) Berhad
01.2011 - 02.2011
- Doing packaging process
- Do rotation work in every part of the production line.
Education
Diploma in Business Studies
Polytechnic Sultan Salahuddin Abdul Aziz Shah
Shah Alam,Selangor 12.2011 - 02.2015
Sijil Pelajaran Malaysia(SPMV) - Taken Aliran Vokasional Pengurusan Perniagaan
Sekolah Menengah Teknik Klang
01.2009 - 12.2010
Skills
Food handling
Certification
Kursus Latihan Pengandali Makanan, EduFree Academy - 24 February 2023
Software
Microsoft office
Timeline
The K-Youth Development Programme 2023,Competency-Based Kitchen Operations and Inventory Management, 20 September 2023-now (1 month training (technical skill training & soft skill training) + up to 3 months on-the-job training )
10-2023
Kursus Latihan Pengandali Makanan, EduFree Academy - 24 February 2023
02-2023
Customer Service Executive
Domino’s Pizza Malaysia
02.2020 - 11.2020
Customer Service cum Admin
Abang Besi SDN BHD
01.2020 - 06.2021
Crew Members
McDonalds Bukit Rahman Putra
01.2019 - 01.2020
Teacher
Tadika ABC Bandar Baru Bangi
03.2016 - 09.2016
Customer Service Executive
Domino’s Pizza Malaysia
01.2016 - 01.2017
Sales Assistant
Tong Yang Magic
01.2015 - 07.2015
Internship Student
JS Adiwarna
01.2012 - 05.2013
Diploma in Business Studies
Polytechnic Sultan Salahuddin Abdul Aziz Shah
12.2011 - 02.2015
Operator
Meditop Corpration (M) Berhad
01.2011 - 02.2011
Sijil Pelajaran Malaysia(SPMV) - Taken Aliran Vokasional Pengurusan Perniagaan
Sekolah Menengah Teknik Klang
01.2009 - 12.2010
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