NURUL NADHIRAH BINTI MAZLAN
Ampang
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Hong Leong Bank Berhad
Taman Danau Desa
09.2025 - Current
- To manage customer to perform transaction via over counter such as cash withdrawal, FD placement and etc
- Collaborate various departments such as loan, fraud and compliance to streamline processes and enhance the overall customer experience.
- Addressing customer queries, resolving issues, and making decisions to ensure optimal customer satisfaction and retention.
- On January 2023 until June 2026 has been assigned as a SST officer, to ensure CRM in order and good condition
- Currently holding job function as a Counter Officer ,and relief cash officer and cheques processing at branch level
Relationship Advisor
Affin Bank Berhad
Mytown Branch
07.2018 - 09.2022
- Scrutinize customers and applications to prevent fraud and losses
- Monitor and report on assets and liabilities growth and attrition at the branch
- Perform independent surprise checks at least once a month
- Manage and undertake ad-hoc assignments assign by management at the branch level
- Manage to relief Branch Manager role when its needed
- Promote and manage Bank Retails business in an efficient and effective manner
- Conducting event and group presentation for Bank product
- Assist customer on Set Up for Corporate Internet Banking and liaise with the customer for any problem arise
- Preparing a stated document for Compliance Auditors
- Monitoring transaction by using AMLA system on daily basis
- Conduct checking for Account Opening and daily transaction
- Manage to do Alarm testing for the whole branch
- Conduct Branch Compliance Review monthly at another branch
- Preparing Month End Report & Operation Expenses (OPEX) for Branch
- Preparing Quarterly Compliance Matrix Report
- Promoted from holding Teller Role to Officer Role (ABM)
- Manage to closed Life Insurance product RM 41,575 and General Insurance product RM 15,450 & Takaful Motor Insurance RM 16,030
- Manage to promote and approved 60 credit card
- Solicit deposit for the branch RM 1 Million
- Branch Audit on Satisfactory rating
- Branch Top Achiever for Credit Card
- ASBF Disbursement RM 361,898
- Approved Smart Money-i RM 255,000
Customer Service Deposit Executive
Affin Bank Berhad
Ltat Branch
09.2016 - 06.2018
- Provide training on retail products and promotional product
- Perform independent surprise cash checks at least once a month
- Promote and manage Bank Retails business in an efficient and effective manner
- Conducting event and group presentation for Bank product in order to achieve branch sale target
- Manage to achieve Top 2 rank for General insurance product RM 97,677.68
- Achieve 100% for Life insurance product with sale amount RM 75,015.00
- Manage to solicit deposit for the branch with amount almost RM 5 Million
- Manage to promote and approved 60 credit card
Education
Bachelor in Business Administration (Hons) - Business Economics
University of Technology Mara (UiTM)
Puncak Alam01.2016
Diploma in Business Studies -
University of Technology Mara (UiTM)
Alor Gajah, Malacca01.2013
Skills
- Microsoft Office
- Silverlake (HOST) system
- FLAS system
- LOS system
- AMLA System
- DIS
- RM3 (ATM Monitoring system)
- Cheque systems (ECQS & HOUSE CHEQUE)
- BDS
- Good communication skill
- Analytical thought
- Logical thought
References
- En Suhairay Mohamad
Customer Service Operation Manager Taman Danau Desa
017-3634184
- Dr. Mohammad Nor Afandi Bin Ibrahim
Deputy Rector in Academic UiTm Cawangan Malacca, Alor Gajah Campus
012-6844076
Timeline
Customer Service Executive
Hong Leong Bank Berhad
09.2025 - Current
Relationship Advisor
Affin Bank Berhad
07.2018 - 09.2022
Customer Service Deposit Executive
Affin Bank Berhad
09.2016 - 06.2018
Bachelor in Business Administration (Hons) - Business Economics
University of Technology Mara (UiTM)
Diploma in Business Studies -
University of Technology Mara (UiTM)