Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Extracurricular Activities
Professional Title
Affiliations
References
Timeline
Generic
Nurul Ashikin Ab Latip

Nurul Ashikin Ab Latip

Melaka

Summary

Dynamic customer service professional with a proven track record at 1Millennium International Sdn Bhd, excelling in problem-solving and active listening. Recognized for delivering exceptional support and effectively managing customer inquiries, enhancing satisfaction levels significantly. Adept at time management and feedback analysis, ensuring efficient service delivery in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Customer Service Professional

1Millennium International Sdn Bhd
Melaka
04.2023 - Current
  • Attending customer inquiries, complaints, feedbacks via phones and messages through Whatsapps, and Facebook Messenger for Syarikat Air Melaka Berhad (SAMB) project. Providing exceptional support to customers and maintaining a positive and professional attitude under pressure.

Full Time Homebaker

Self-employed
Melaka
01.2020 - 04.2023
  • Full time homebaker
  • Decorated cakes with creative designs using buttercream frosting or fondant icing techniques.
  • Part time as tuition teacher for primary students

Substitute Teacher

Sekolah Kebangsaan Bukit Lintang
Melaka
02.2019 - 09.2019
  • Serving for Sekolah Kebangsaan Bukit Lintang (Feb-March)
  • Serving Sekolah Kebangsaan Kampung Tun Razak (July-Sept)

Customer Service Assistant

MPH Bookstores Taman Universiti
Skudai
01.2017 - 12.2018
  • Assisting customer, handling books and stationaries, managing book's entries and out.

Sales Clerk

Jecmetal Industries Sdn.Bhd.
01.2014 - 12.2015
  • Handling clerical works
  • Attending customer orders and demands, follows up operation in production line.

Education

Bachelor of Technology Management (Hons.) - Production & Operation

Tun Hussein Onn University of Malaysia
Batu Pahat, Johor
01.2014

Biological Science -

Malacca Matriculation College
Melaka
01.2010

Skills

  • Problem solving
  • Customer service
  • Time management
  • Active listening
  • Feedback analysis
  • Follow-up skills

Personal Information

Date of Birth: 05/22/91

Languages

  • Malay, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Extracurricular Activities

Fasilitator Minggu Haluan Siswa, 2012 Seminar Pemantapan Akidah, 2012 Persidangan Kebangsaan Majlis Permuafakatan Kelab Perkim Universiti (MAMPU), 2011 Program Perjumpaan Saudara Baru 'Suaramu Inspirasiku', 2011 Bengkel Pengurusan Organisasi, 2011 Program Kem Kembara Mahasiswa/i (KEMSIS), 2010

Professional Title

Administrative and Operations Executive

Affiliations

  • Fasilitator Minggu Haluan Siswa (2012)
  • Seminar Pemantapan Akidah (2012)
    Persidangan Kebangsaan Majlis Permuafakatan Kelab Perkim
    Universiti (MAMPU) 2011 (2011)
  • Program Perjumpaan Saudara Baru "Suaramu Inspirasiku" (2011)
  • Bengkel Pengurusan Organisasi (2011)
    Program Kem Kembara Mahasiswa/i (KEMSIS 2010) (2010)

References

References available upon request.

Timeline

Customer Service Professional

1Millennium International Sdn Bhd
04.2023 - Current

Full Time Homebaker

Self-employed
01.2020 - 04.2023

Substitute Teacher

Sekolah Kebangsaan Bukit Lintang
02.2019 - 09.2019

Customer Service Assistant

MPH Bookstores Taman Universiti
01.2017 - 12.2018

Sales Clerk

Jecmetal Industries Sdn.Bhd.
01.2014 - 12.2015

Bachelor of Technology Management (Hons.) - Production & Operation

Tun Hussein Onn University of Malaysia

Biological Science -

Malacca Matriculation College

Similar Profiles

CREATE PROFILE
Nurul Ashikin Ab Latip