Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nurnaimah Binti Mohd Yunus

Nurnaimah Binti Mohd Yunus

Ipoh, Perak

Summary

Dynamic Administrative and Diplomatic Officer with a proven track record at various government agencies of Malaysia, excelling in strategic planning and relationship building. Enhanced departmental efficiency through innovative process improvements, while mentoring junior staff to foster professional growth. Adept at managing budgets and delivering impactful community programs, driving organizational success.

Overview

26
26
years of professional experience

Work History

Administrative and Diplomatic Officer

Government of Malaysia
03.2008 - Current


  • Maintained strict adherence to government regulations.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective internal and external relationships with key stakeholders for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
  • Established protocols for handling sensitive information, ensuring confidentiality, and compliance with legal standards.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.

Economic Affairs Officers

Malaysian Industrial Development Authority
12.2007 - 03.2008
  • Organized networking events connecting local businesses with potential investors and partners, fostering a stronger entrepreneurial ecosystem.
  • Coordinated efforts between public and private organizations to effectively address challenges facing local industries, such as infrastructure improvements or regulatory changes.
  • Increased transparency around economic development initiatives by proactively engaging with community members through town hall meetings, social media updates, and regular newsletters.
  • Strengthened relationships among various stakeholders by facilitating open dialogue sessions focused on resolving common issues affecting economic progress.
  • Guided businesses through process of assessing capacity and suitability for public and private contracting.
  • Conducted site assessments to verify plan accuracy and feasibility of proposed developments.

Credit Officer

AEON Credit Service (M) Berhad
06.2007 - 11.2007
  • Played a key role in improving credit loss ratios through timely identification of problem loans and effective workout strategies.
  • Participated in cross-functional projects to enhance the company''s overall risk management framework and credit policies.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.

Personal Assistant

Kolej Islam Darul Ridzuan
06.2004 - 12.2004
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Improved document management, established systematic filing system that accelerated information retrieval.

Sales Assistant

Alfa Bookstore
04.1999 - 05.2000
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for books at other sites.

Education

BBA - Bachelor Of Management (Honours) (Organization)

Science University of Malaysia
Pulau Pinang
08-2007

High School Diploma -

Mara University Of Technology
Seri Iskandar, Perak, Malaysia
04-2004

Skills

  • Team collaboration
  • Report writing
  • Strategic planning
  • Innovative thinking
  • Report preparation
  • Budgeting and finance
  • Cultural sensitivity
  • Community engagement
  • Coordinating investigative efforts
  • Engaging presentation skills
  • Policy enforcement
  • Interview techniques
  • Data reporting and documentation
  • Strong team-oriented approach
  • Organizational skills
  • Efficiently managing multiple responsibilities
  • Problem-solving
  • Time management
  • Written communication
  • Active listening
  • Team building
  • Interpersonal communication
  • Task prioritization
  • Idea development and brainstorming
  • Problem-solving abilities
  • Team leadership
  • Effective communication
  • Interpersonal skills
  • Professionalism

Additional Information

Currently facilitates activities with NGO's in promoting road safety. Members of Perak Road Safety Councili from 2021 till now.

Timeline

Administrative and Diplomatic Officer

Government of Malaysia
03.2008 - Current

Economic Affairs Officers

Malaysian Industrial Development Authority
12.2007 - 03.2008

Credit Officer

AEON Credit Service (M) Berhad
06.2007 - 11.2007

Personal Assistant

Kolej Islam Darul Ridzuan
06.2004 - 12.2004

Sales Assistant

Alfa Bookstore
04.1999 - 05.2000

BBA - Bachelor Of Management (Honours) (Organization)

Science University of Malaysia

High School Diploma -

Mara University Of Technology

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Nurnaimah Binti Mohd Yunus