NURHUSNA BAHARUN @ WAN AZMI
Application Analyst
Semenyih
Summary
Experienced with application development, troubleshooting, and user support. Utilizes technical expertise to diagnose and resolve software issues, ensuring optimal performance. Knowledge of system integration and user training enhances overall operational efficiency and user satisfaction.
Overview
3
3
years of professional experience
Work History
IT Application Analyst
Mediclink Systems Sdn. Bhd.
05.2024 - Current
- Provide application support for the Labor Room Management System (LRMS) across four hospitals (HTJS, HSB, HCTM-HUKM, HSAAS-HPUPM).
- Perform troubleshooting, preventive maintenance, and incident management to ensure system reliability in critical hospital environments.
- Execute system updates, patches, and enhancements to improve performance and compliance with healthcare standards.
- Collaborate with doctors, nurses, and specialists to gather and analyze user requirements, ensuring the system supports clinical workflows.
- Prepare documentation, UAT reports, and training materials, and conduct end-user training to enhance system adoption.
- Provide L1 and L2 technical support within SLA timelines, ensuring timely resolution of issues.
- Utilize Toad for database management and generate reports to support IT operations.
- Assist in managing IT-related tenders, including proposal preparation and vendor quotation evaluation.
Protege TNB
College of Graduate Studies (COGS), Universiti Tenaga Nasional (UNITEN)
08.2023 - 04.2024
- Assigned to coordinate and assist with a project on developing an Open Distance Learning platform for the Master Business Administration (MBA) program.
- Acted as a liaison between e Subject Matter Experts (SME) and vendors.
- Supported the management and maintenance of BrightenX, the new Learning Management System (LMS) for UNITEN.
- Primarily engaged in testing and maintenance phases of the SDLC, including Agile practices for improved system performance.
- Conducted User Acceptance Testing (UAT) processes to ensure system quality.
Pegawai Teknologi Maklumat (MySTEP)
Biosekuriti Perikanan Malaysia, Department of Fisheries (DOF) Malaysia
02.2023 - 06.2023
- Supported fisheries officers in the eKanMAS system (Electronic Biosecurity Fisheries Management System).
- Collaborated with the Department of Fisheries (DOF) and vendors to facilitate system development and improvement.
- Conducted User Acceptance Testing (UAT) and Functional Acceptance Testing (FAT) to ensure the system met operational requirements.
- Updated and managed user roles and permissions, enhancing system efficiency and security.
IT Field Service Intern
Getronics Solution Sdn Bhd
09.2022 - 12.2022
- Responds to and diagnoses complex hardware, software, and network problems in a customer-focused environment.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
- Updates customer on problem status/resolution in accordance with SLA.
- Attend BAU (Business As Usual) case at RHB Bank (Vendor).
- Monitor the IT service process and workflow to ensure SLA’s are met.
Education
Bachelor’s - Information Technology
01.2022
- Extracurricular Activities: -Emcee of SULAM collaboration between UiTM Shah Alam and UNIKOM Bandung, Indonesia.
- GPA: 3.51
Diploma - Computer Science
01.2020
- Malaysian University English Test (MUET): Band 4
- GPA: 3.43
Skills
Business process improvement
References
- Zatul Amilah, Shaffiei, Senior Lecturer UiTM Shah Alam, zatul@tmsk.uitm.edu.my, 017-4040698, Shah Alam
- Amirul Nazri, Abdullah, Resident Engineer Getronics Solution, amirulnazri.abdullah@getronics.com, 012-5197529
Timeline
IT Application Analyst - Mediclink Systems Sdn. Bhd.
05.2024 - Current
Protege TNB - College of Graduate Studies (COGS), Universiti Tenaga Nasional (UNITEN)
08.2023 - 04.2024
Pegawai Teknologi Maklumat (MySTEP) - Biosekuriti Perikanan Malaysia, Department of Fisheries (DOF) Malaysia
02.2023 - 06.2023
IT Field Service Intern - Getronics Solution Sdn Bhd
09.2022 - 12.2022
UiTM Shah Alam - Bachelor’s, Information Technology
UiTM Machang - Diploma, Computer Science